Information Technology: Knowledge Base
- Office & Department Directory
- Information Technology
- Information Technology: Knowledge Base
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System
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FAQYour SLU ID number can be found on your SLU ID card. ID cards are issued by Safety and Security at their office at 76 Park St.
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How-To, FAQ | LMS: CanvasTo create a favorite list of the courses you want displayed on your Canvas Dashboard The Dashboard (left panel) is the area within Canvas where you can customize and access your courses Log into https…
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How-To | LMS: CanvasFilms are typically added into modules as items directly or on to pages shared via modules. This article will outline steps for both options: To add a film directly to a module as a link: Log into…
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How-To | WindowsWindows 10 Click the Start button. Click the Settings (gear) icon. Click System. Click Sound. Under Output, you can choose a new audio device to play audio from. Under Input, you can choose a new…
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How-ToWindows 10 Save the images you wish to use in a folder location you can find Click the Start button. Click the Settings (gear) icon. Choose Personalization. Under Background, select a picture, solid…
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How-ToLog into the PC with your SLU credentials Press the Ctrl+Alt+Del keys Click “Change a password” In the “Old Password” field, type your current password In the “New Password” and “Confirm New Password”…
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How-ToHow to Reset your St. Lawrence Password You can change your password via the Microsoft reset page. New employees can also set their first password this way in order to access their account. Set or…
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How-To | PrintingInstructions for adding printers through the Network to your computer.
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How-To | WiFiWindows 10 On the bottom-right corner of the screen, click on the Wifi/Network icon on the taskbar. Click the guest network, then click Connect. An internet browser window will appear: enter in your…
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How-To | WindowsNavigate to the website for which you would like to make a shortcut. In the address bar at the top, copy the URL (or link) of the website. On your desktop, right click on an empty space. Click New…
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How-To | Outlook (Legacy Webmail), Outlook EmailInformation Rules allow you to move, flag, and respond to email messages automatically. You can also use rules to play sounds, move messages to folders, or display new item alerts. Creating New Rules…
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How-To | Web ToolsWarnings Only follow these instructions if you have been asked to do so by IT. Only change these settings if website requires legacy TLS and you recognize the website as genuine. Instructions In the…
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How-To | PrintingThere are currently a few known issues with the copiers on campus. St. Lawrence is working actively with our copier vendor to get these resolved. However, there are a couple of steps you can take to…
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How-ToBacking up (Exporting) Bookmarks Click on the Chrome Menu (the three vertical dots in the top right corner). Click Bookmarks and Lists. Click Bookmark Manager. Click the Settings Menu (the three…
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How-To | Software and AppsDocumentation Export Firefox bookmarks to an HTML file to back up or transfer bookmarks | Firefox Help Restore bookmarks from backup or move them to another computer | Firefox Help
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How-ToOpen the Start Menu. Click the Gear icon on the left of the menu to open up Windows Settings. Click the button named " System". On the sidebar on the left side of the window, scroll down until you see…
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How-ToOverview Your device's MAC address is a unique address that allows a network to identify which device is which. If IT asks you for your MAC address, it is so that we can better identify your device on…
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How-ToGame Console Instructions Playstation 4 In the main menu, go to Settings. Select System. Select System Information. When signing into SLU-Devices, you will need the Wi-Fi MAC Address. Playstation 5 In…
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How-To | PhonesWhat is the Problem? Under certain circumstances, a Polycom phone may only ring once for an incoming call. This is caused by the Ring Splash feature. Ring Splash is designed to ring only once while a…
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How-To | Software and AppsConfirm that the Creative Cloud desktop app is installed on the computer. If it is not, it can be installed from the Adobe help website at the following link, under the section “How to download…
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Windows 10 and 11 Instructions Navigate to the bottom right-hand corner of your screen and click on the Wi-Fi icon. Select the wireless network you'd like to set as your default. If using windows 11…
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How-To | Outlook Email - EmailOverview This article gives instructions for how to migrate the contacts from your SLU email account to Gmail. Instructions Export contacts from Outlook to CSV file: Export contacts in Outlook -…
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How-To | Software and Apps1. Open a working copy of Kleopatra. 2. Right click the desired key and click "Export secret key". 3. Choose an accessible network destination and click Save. 4. Open the new copy of Kleopatra on the…
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How-To | Office 365, Outlook Email - EmailPlease note these steps only work using a Windows computer and the Outlook Desktop App. If you are using “New Outlook” you will need to revert to legacy Outlook first. Open the Outlook app on your…
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How-To | Outlook Email - Email, WindowsOpen the control panel Click on “Mail (32 bit)” Click “Add” Type in a name for the new mail profile and click “Ok” Click “Next” then “Finish” for the Add new account box that pops up Confirm that…
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