Information Technology: Knowledge Base
- Office & Department Directory
- Information Technology
- Information Technology: Knowledge Base
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System
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How-To | Outlook EmailTo publish your calendar to the Internet, follow the steps below. Log in to Outlook Web App ( https://outlook.office.com) Click on the calendar button in the lower right hand menu bar Choose the…
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How-ToPurchasing and replacement of Computers out of startup funds St. Lawrence University strives towards a one computer per person for office computers model. We understand, however, that you may require…
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How-To | Outlook EmailOverview The search function sometimes stops working in Outlook. Rebuilding the index can fix the issue. Rebuild Index Open Outlook Click File Click Options Select Search Click Indexing Options Click…
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How-To, ResourceWhat is a phishing message? Per the Computer Security Resource Center - [Phishing is] a digital form of social engineering that uses authentic-looking—but bogus—e-mails to request information from…
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How-To, ResourceWhat is a phishing message? Per the Computer Security Resource Center - [Phishing is] a digital form of social engineering that uses authentic-looking—but bogus—e-mails to request information from…
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Guidance | DevicesOverview St. Lawrence University is both a PC and Mac campus, and as a result, either choice is perfectly acceptable for St. Lawrence students to make. While some students do bring Chromebooks and…
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Resource, Guidance | WindowsOverview This article gives recommendations for anti-virus protection on Windows computers. Windows Defender (Windows 10) Windows Defender is the Windows 10 version of Security Essentials. It should…
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Resource, Guidance | WindowsOverview This article gives recommendations for anti-virus protection on Windows computers. Windows Defender (Windows 10) Windows Defender is the Windows 10 version of Security Essentials. It should…
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How-To | Web ToolsGetting Started Sign in via our single sign-on (SSO) portal at https://screenpal.com/stlawu with your St. Lawrence University credentials. If your students will use ScreenPal, it's wise to have them…
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How-To | Outlook Email - Email, OutlookRecovering Deleted Emails If you have deleted an email that was emptied from your trash, you have a limited time to recover it by accessing the Restore Deleted Items feature. Currently, there is no…
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How-To | TechnologyOverview This article explains how to set up your St. Lawrence account for Self Service Password Reset and the Microsoft Authenticator App. Register Information for Account Security In your web…
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How-To | Self-Service (Colleague)Upon clicking the option named “requisitions, purchase orders, and request for payment,” the “view” tab will populate with your previously submitted requisitions, issued purchase orders, or requests…
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How-ToThis article recommends free tools for both Windows and Mac to remove malware from your personal computer. If you have malware on your university owned computer, please put in a request and our staff…
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How-To | ZoomAll scheduled meetings created in Zoom require a password by default. Numeric passwords are automatically generated, encrypted, and embedded in meeting links. Participants with the meeting link are…
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How-ToProblem There is a known issue in Mozilla Firefox with St. Lawrence websites loading slowly on the campus network. This issue is related to the way Firefox enables DNS compared to other web browsers…
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How-ToSt. Lawrence official retirees may choose to keep their university network/email account. Those who choose to keep this account must submit a service request to schedule a consultation with IT…
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How-To | Office 365 - WordMicrosoft Documentation Microsoft has official pages with different methods that can potentially find lost files or recover content from unsaved documents. These instructions vary depending on if you…
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How-To | OneDrive - Microsoft OfficeDeleted items go into the recycle bin where they stay for up to 90 days. All deleted files and folders are permanently deleted after this period. Click on the Settings icon (gear) and select Site…
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How-ToRetrieving Mailbox Combination Go to http://residence.stlawu.edu Log in with your St. Lawrence user name and password Click SMC & Emergency Contact Watch a video on how to find the combination to your…
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How-To | Self-Service (Colleague)This article explains how students can review their academic progress toward their degree, and view requirements for other programs in APR 2.0. Go to https://apr2.stlawu.edu Log in with your St…
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How-To | PrintingThe default PaperCut scanning option on Public Printing Copiers works well for standard size scans and allows you to scan documents directly to your OneDrive storage. This is ideal for scanning loose…
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How-To | PrintingSLU Public Printing Copiers support scanning to your email, OneDrive, Dropbox, and Google Drive accounts. Scanning Scan your University ID card Press Scan Choose your destination and follow the…
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How-To | Self-Service (Colleague)Overview This article explains how to approve time in Self Service. Instructions Navigate to https://colss-prod.ec.stlawu.edu/Student and login using your St. Lawrence Username and Password Click on…
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How-To | Self-Service (Colleague)Overview This article explains how to enter time in Self Service. Instructions Navigate to https://colss-prod.ec.stlawu.edu/Student and login using your St. Lawrence Username and Password Click on the…
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How-To | Self-Service (Colleague)Overview This article explains how to enter time in Colleague Self Service for employees that do not work shift differential. Instructions Getting Started Navigate to https://colss-prod.ec.stlawu.edu…
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