Information Technology: Knowledge Base
- Office & Department Directory
- Information Technology
- Information Technology: Knowledge Base
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System
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How-ToIf you are seeing pop-ups or notification messages when using Google Chrome, there may be a website that is sending you notifications. Follow these instructions to remove unwanted sites from sending…
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Overview Most devices will save or "remember" previous wi-fi networks that you have connected to in the past. This will also save the settings that were used at the time you connected. However, if the…
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How-To | SLUWindows Desktop - Windows, macOS, Microsoft OfficeMac OS Instructions Open the App Store on your Mac. Download and Install "Windows App". Open the Windows App. When asked for access to Bluetooth, Camera, and Microphone, click Allow. At the top of the…
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How-To | SLUWindows Desktop - Android, iOSiOS Instructions From the App Store, download the Remote Desktop Mobile app and open it. If prompted to allow the app to connect to Bluetooth, Mic, and Camera, tap Continue, then tap Ok on all three…
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How-To | Scientific/Academic Tools, Windows, macOSOverview The following instructions have been written by Kevin Angstadt and are up to date as of September 2024. Follow these steps carefully to duplicate the classroom programming environment on your…
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How-To | OneDrive - Windows, Microsoft OfficeOverview How to share files from OneDrive (Windows) Instructions Save the file you would like to share to your OneDrive folder. Open your OneDrive folder in Windows Explorer. Right click the chosen…
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How-To | PhonesInstructions If the phone is unplugged, plug the phone into the ethernet jack on the wall. Wait for the login option to appear. If necessary, press the button underneath "Sign In" for phones without a…
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How-ToCommon Symptoms of Malware There are many problems that your device may experience due to being infected with malware. Below you will find some common symptoms. Pop-up ads and windows - Often…
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How-To | TechnologyUse an OTP Token for Authentication Poster Follow the poster's instructions for using a token for authentication. For the accessible written format, scroll down to " Instructions." Instructions When…
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How-To | WindowsHow to run a data backup with the User State Migration Tool From the Start Menu, open “Software Center”. Once the program loads, click on the “Operating Systems” tab. Click on “USMT Capture User State…
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How-To | Outlook Email - Windows, Email, OutlookInstructions Confirm that iCloud for Windows is installed. Open iCloud Check the box next to "Mail, Contacts, Calendars, and Tasks with Outlook" Click "Apply" If Outlook is open, it may prompt you to…
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How-To | Self-Service (Colleague)Instructions To view your W2 statements online you must give consent to receiving them electronically. If you have already given consent, you can skip to Access My W2. Give Consent: In a supported web…
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How-To | macOSiMovie Backup If iMovie is open, close iMovie Click Finder Click Go Click Home Your iMovie events and projects are contained in the Movies folder. Copy this folder to an external or network drive to…
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How-To | WordpressThis article explains how to export your WordPress site as an .xml file. This is useful for faculty, staff and students who are leaving the University and want to take the content of their site to…
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StandardAn Administrative Procedure Governing Information Security Document #: POL-SLU-IT-0012 Effective: September 9, 2025 Owner: Information Technology – Information Security Office I. PURPOSE St. Lawrence…
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How-To | Technology, Software and AppsBefore you arrive on campus: Before your account has been created, learn more about your St. Lawrence resources: Below is a list of frequently asked questions that you may have regarding your St…
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Overview, How-To, ResourceOverview Graduated student accounts will expire on May 31st one year after you graduate. Class of 2025, your St. Lawrence student accounts will expire on May 31st, 2026. Class of 2026, your St…
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Overview, Standard, PolicyAn Administrative Procedure Governing Information Security Document #: Pol-slu-it-0004 Effective: August 7, 2025 Owner: Information Technology – Information Security Office 1. PURPOSE The purpose of…
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How-To | Scientific/Academic ToolsOverview Mathematica is available for students to install on their personal computers. Their access will end when they graduate or leave the University. The current version of Mathematica will also be…
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How-To | Office 365 - Microsoft OfficeInformation Many of your professors will be expecting your documents to be created within Microsoft Office applications, such as Word, Powerpoint, and Excel. These applications are available to you at…
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How-To | Software and AppsInstructions On your Windows computer, open a web browser and navigate to https://www.minitab.com Click on My Account and log in with your St. Lawrence email and password Under My Products, click the…
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How-To | Software and AppsInstructions Note: to use Minitab Express off-campus, you must be connected to GlobalProtect VPN. Map the N drive to your computer, and open it Open the Apps folder Open the Menu folder Open SLU…
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How-To | OneDrive - Software and AppsFrom your device, go to https://onedrive.live.com/about/en-us/download Select your operating system to download and install the OneDrive sync client When prompted for your OneDrive account credentials…
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How-ToOverview When employees get new computers, sometimes SAINTS isn't installed correctly or at all. This article explains the process for installing SAINTS on a University Computer. Installation In the…
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How-To | Software and AppsInstructions Click here to visit the Skype for Business for Mac download page. Click the blue Download button. When the file finishes downloading, open the downloads folder and run it. Click Continue…
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