Information Technology: Knowledge Base
- Office & Department Directory
- Information Technology
- Information Technology: Knowledge Base
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System
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How-ToOpen the Start Menu. Click the Gear icon on the left of the menu to open up Windows Settings. Click the button named " System". On the sidebar on the left side of the window, scroll down until you see…
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How-ToOverview Your device's MAC address is a unique address that allows a network to identify which device is which. If IT asks you for your MAC address, it is so that we can better identify your device on…
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How-ToGame Console Instructions Playstation 4 In the main menu, go to Settings. Select System. Select System Information. When signing into SLU-Devices, you will need the Wi-Fi MAC Address. Playstation 5 In…
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How-To | PhonesWhat is the Problem? Under certain circumstances, a Polycom phone may only ring once for an incoming call. This is caused by the Ring Splash feature. Ring Splash is designed to ring only once while a…
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How-To | Software and AppsConfirm that the Creative Cloud desktop app is installed on the computer. If it is not, it can be installed from the Adobe help website at the following link, under the section “How to download…
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Windows 10 and 11 Instructions Navigate to the bottom right-hand corner of your screen and click on the Wi-Fi icon. Select the wireless network you'd like to set as your default. If using windows 11…
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How-To | Outlook Email - EmailOverview This article gives instructions for how to migrate the contacts from your SLU email account to Gmail. Instructions Export contacts from Outlook to CSV file: Export contacts in Outlook -…
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How-To | Software and Apps1. Open a working copy of Kleopatra. 2. Right click the desired key and click "Export secret key". 3. Choose an accessible network destination and click Save. 4. Open the new copy of Kleopatra on the…
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How-To | Office 365, Outlook Email - EmailPlease note these steps only work using a Windows computer and the Outlook Desktop App. If you are using “New Outlook” you will need to revert to legacy Outlook first. Open the Outlook app on your…
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How-To | Outlook Email - Email, WindowsOpen the control panel Click on “Mail (32 bit)” Click “Add” Type in a name for the new mail profile and click “Ok” Click “Next” then “Finish” for the Add new account box that pops up Confirm that…
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How-ToIf you are seeing pop-ups or notification messages when using Google Chrome, there may be a website that is sending you notifications. Follow these instructions to remove unwanted sites from sending…
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Overview Most devices will save or "remember" previous wi-fi networks that you have connected to in the past. This will also save the settings that were used at the time you connected. However, if the…
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How-To | SLUWindows Desktop - Windows, macOS, Microsoft OfficeMac OS Instructions Open the App Store on your Mac. Download and Install "Windows App". Open the Windows App. When asked for access to Bluetooth, Camera, and Microphone, click Allow. At the top of the…
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How-To | SLUWindows Desktop - Android, iOSiOS Instructions From the App Store, download the Remote Desktop Mobile app and open it. If prompted to allow the app to connect to Bluetooth, Mic, and Camera, tap Continue, then tap Ok on all three…
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How-To | Scientific/Academic Tools, Windows, macOSOverview The following instructions have been written by Kevin Angstadt and are up to date as of September 2024. Follow these steps carefully to duplicate the classroom programming environment on your…
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How-To | OneDrive - Windows, Microsoft OfficeOverview How to share files from OneDrive (Windows) Instructions Save the file you would like to share to your OneDrive folder. Open your OneDrive folder in Windows Explorer. Right click the chosen…
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How-To | PhonesInstructions If the phone is unplugged, plug the phone into the ethernet jack on the wall. Wait for the login option to appear. If necessary, press the button underneath "Sign In" for phones without a…
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How-ToCommon Symptoms of Malware There are many problems that your device may experience due to being infected with malware. Below you will find some common symptoms. Pop-up ads and windows - Often…
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How-To | TechnologyUse an OTP Token for Authentication Poster Follow the poster's instructions for using a token for authentication. For the accessible written format, scroll down to " Instructions." Instructions When…
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How-To | WindowsHow to run a data backup with the User State Migration Tool From the Start Menu, open “Software Center”. Once the program loads, click on the “Operating Systems” tab. Click on “USMT Capture User State…
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How-To | Outlook Email - Windows, Email, OutlookInstructions Confirm that iCloud for Windows is installed. Open iCloud Check the box next to "Mail, Contacts, Calendars, and Tasks with Outlook" Click "Apply" If Outlook is open, it may prompt you to…
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How-To | Self-Service (Colleague)Instructions To view your W2 statements online you must give consent to receiving them electronically. If you have already given consent, you can skip to Access My W2. Give Consent: In a supported web…
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How-To | macOSiMovie Backup If iMovie is open, close iMovie Click Finder Click Go Click Home Your iMovie events and projects are contained in the Movies folder. Copy this folder to an external or network drive to…
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How-To | WordpressThis article explains how to export your WordPress site as an .xml file. This is useful for faculty, staff and students who are leaving the University and want to take the content of their site to…
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StandardAn Administrative Procedure Governing Information Security Document #: POL-SLU-IT-0012 Effective: September 9, 2025 Owner: Information Technology – Information Security Office I. PURPOSE St. Lawrence…
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