Information Technology: Knowledge Base
- Office & Department Directory
- Information Technology
- Information Technology: Knowledge Base
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System
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About, Guidance | LMS: CanvasCheck and verify you have a reliable Internet connection If you do use Wi-Fi, try to use a private/home network and avoid using busy public Wi-Fi areas If possible, try to reduce the number of devices…
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How-To | PhonesOverview There are two types of phones provided: NEC Polycom A user should check which type they have before moving to the next step. For NEC Phones During a received call, press Transfer Enter the…
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How-To | LMS: CanvasPlease refer to: How do I copy content from another Canvas course using the Course Import tool?
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Overview When you are getting a new phone, there are several steps you can take to ensure that you have a smooth experience when using your new device. These instructions may vary depending on the…
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How-To | Zoom - Software and AppsHere is a list of a few common issues that can occur within Zoom and how you may be able to resolve them. I cannot sign in to Zoom or I cannot connect to a Zoom call If you are prompted to sign in via…
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About | Software and AppsTuesday Tip #1 is: Install the MS Authenticator App, enable Multi Factor Authentication (MFA) for other programs, and use the app for all authentications! “Did you know the app allows you to complete…
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How-To | Software and AppsOverview There are times when removing the Microsoft Authenticator App can be necessary, such as for troubleshooting issues or moving to a new smart phone. For removing the Authenticator App, follow…
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University Computer Replacement Schedule 2016/2017 -- Mac Computers 2017/2018 -- Windows Laptops 2018/2019 -- Windows Desktops (Fac/staff) 2019/2020 -- Classroom and Lab computers 2020/2021 --…
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How-To | PhonesOverview There are two types of phones provided: NEC Polycom A user should check which type they have before moving to the next step. Before Setting Up or Resetting Voicemail Before setting up or…
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How-To | Self-Service (Colleague) - Software and AppsAdd, Edit, and Confirm Emergency Contact Information Log in to APR2 using your St. Lawrence network user name and password Click your user name on the top website banner Click Emergency Information If…
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How-To | WindowsProblem Sometimes you may notice that Windows Defender updates get stuck in Windows Update, or do not complete. Follow these steps in order to update Windows Defender and make those listed updates…
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How-To | macOS, PowerpointIn classrooms with Extron ShareLink, macOS users can mirror (duplicate) their computer display to the classroom display. For ShareLink to act as an extended or secondary display, users need to install…
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How-To | Web ToolsNote: SLU supports the use of both iClicker Classic and iClicker Cloud: iClicker Cloud (Preferred) Does not require an iClicker Base Station or physical iClicker Remotes Students use the iClicker App…
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How-To | Web ToolsInstructions To use iClicker Cloud, you will need an instructor account on https://iclicker.com/ that is tied to your stlawu.edu email address. If you do not have one already, you can create an…
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How-To | LMS: Canvas - Software and AppsYou will need to have a McGraw-Hill Connect account before you can integrate it with Canvas. If you need assistance setting up that account, contact McGraw-Hill Support Instructions To pair your…
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How-To | LMS: Canvas - Software and AppsMicrosoft OneDrive and Teams is integrated into Canvas in a few ways. OneDrive: A link in the left sidebar connects to your personal OneDrive folder The Collaborations tool allows for collaborative…
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How-To | Software and AppsOverview The Remote Support website offers students and faculty the ability to use software for class without installing anything directly onto their personal computers. Instructions Please note: the…
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How-To | Zoom - Software and AppsAdding Zoom to your Canvas course: Settings > Navigation > (move Zoom to list of visible tools) Save Scheduling a Zoom meeting for your course: Click the Zoom tool from within the Canvas course and it…
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How-To | Outlook (Legacy Webmail)Overview You are able to view shared inboxes in the Webmail client in addition to just your personal email. Here's how to do it: Instructions Go to https://outlook.office.com On the top right of the…
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How-ToView a Shared Calendar Open your calendar On the Home tab, click Open Calendar Click Open Shared Calendar... Search for the calendar name (e.g. Academic Calendar Events) Select the calendar and click…
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How-To | Software and AppsWeVideo is an online video editor that makes it easy to capture, create, view and share movies. A limited number of WeVideo licenses are available to faculty, staff, and students. Contact Educational…
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AboutImmediate steps to take 1. Report the compromise to the IT HelpDesk If you suspect that your account has been compromised, it is important that IT knows about this incident or potential incident so…
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AboutNew staff and adjunct faculty Electronic access can be obtained once the required paperwork is finalized at HR, please visit the New Employee Welcome Page to learn more about this paperwork. Once HR…
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How-ToDoes St. Lawrence offer cable TV? St. Lawrence University does not provide access to cable TV in the residence halls. Cable TV is available in several public locations on campus. Where is cable TV…
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How-ToA blinking red light on an iClicker+ remote indicates that your vote has not been received by the iClicker receiver. The iClicker is not on the correct frequency iClicker+ remotes pair to receivers…
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