Call Queues for Microsoft Teams Phone What is a call queue? A Microsoft Teams call queue allows multiple people to answer calls made to a shared department phone number. Instead of ringing a single individual, incoming calls are routed to members of the department's call queue based on its configuration. Call queues are commonly used for shared department phone lines. To receive call queue calls, you must be signed in to the Microsoft Teams application. The information in this article will walk you through the common tasks you'll perform when working with a Microsoft Teams call queue. Verify…

Managing voicemail for Teams phone This article will show you how to access your voicemail and how to change your voicemail greeting for Teams phone. Accessing voicemail You can access your voicemail through email, the Microsoft Teams app on your computer or mobile device. Access voicemail via email When you receive a voicemail, you’ll get an email notification. The sender field will show the phone number of the caller. The email body may include a transcription of the voicemail (if the audio is clear enough). The voicemail recording is included as an attachment. To listen to the message, open…

Articles with information pertaining to traditional phones, voice over IP (VOIP), Skype for Business, and Voicemail.

Overview This article explains how to add multiple participants to a phone call on a Polycom telephone. Add Participants Lift the handset Call one of your participants Once you are connected to a participant, select the Menu Button on the phone display Navigate to Add Others in the menu by using the up/down arrows to the right of the display Press the Select Button below the display Enter a phone number or contact and select Add To add additional participants, repeat steps 4, 5 and 6.

Overview This article outlines information on making and receiving calls with Polycom Lync integrated phones. Call with Number Pad Lift handset Dial the number Dial the 4 digit extension for on-campus calls. Dial the 10 digit number for off-campus calls. Call with Contacts Lift handset Using the up/down arrows to the right of the phone display, navigate to Contacts Press the button corresponding to Select under the display to select Contacts Using the up/down arrows to the right of the phone display, navigate to your desired contact Press the button corresponding to Call under the display to…

Phone Setup and Adjustments Initial Setup Tap Sign In. Tap “ Email or Phone” under “Sign In”. Enter your SLU email address. Enter your SLU password. Complete the multi-factor authentication challenge. Tap and slide your finger to scroll downwards until you see “Activate this device admin app”. Tap Activate this device admin app. Your device will take a moment to register and verify. Tap Next three times. Tap Got it. Set Your Phone's Time Zone Tap on your icon in the top left of the phone’s display. Tap Settings. Scroll to the bottom of the menu and tap Device settings. Tap Date & Time. Tap…

Overview There are two types of phones provided: NEC Polycom A user should check which type they have before moving to the next step. For NEC Phones Dial the number For on-campus calls, dial 4-digit extension For off-campus calls, dial 81 followed by the 10-digit number For Polycom Phones Dial the number For on-campus calls, dial 4-digit extension For off-campus calls, dial 10-digit number

Overview There are two types of phones provided: NEC Polycom A user should have permission to make international calls in order to do so. A user should check which type they have before moving to the next step. For NEC Phones Dial 8011 followed by the county code and the phone number desired. Example: To call a Belgian number xxxxxxxx, country code 32, a user would dial 801132xxxxxxxx For Polycom Phones Dial 011 followed by the country code and the phone number desired. Example: To call a Belgian number xxxxxxxx, country code 32, a user would dial 01132xxxxxxxx

Windows Instructions In the Skype for Business app, click on the Phone button (the button that looks like a dial pad). Using the dial pad, or with your keyboard, type in the phone number you are trying to reach. Click the Call button . ​​​​​​​If a Windows Defender pop up appears, click Allow Access. Your call will begin. When you are ready to hang up, click the red Hang Up button. Mac Instructions In the Skype for Business app, click on the Calls button on the left. Using the dial pad, or with your keyboard, type in the phone number you are trying to reach. Click the Call button. Your call…

Instructions If the phone is unplugged, plug the phone into the ethernet jack on the wall. Wait for the login option to appear. If necessary, press the button underneath "Sign In" for phones without a touch screen, or tap directly on the "Sign In" button if your phone has a touch screen. Press the 2 button for Pin Authentication. Next to "Extension", enter your extension. For "PIN", enter 229 followed by your extension. On touch screen phones, you may need to tap on the word PIN in order to type in the PIN section. Press the Sign In button. Wait for the phone to sign in. If you have a touch…