Information Technology: Knowledge Base
- Office & Department Directory
- Information Technology
- Information Technology: Knowledge Base
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System
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How-To, ResourcePut the Phone on Hold If you do not see the Hold and Transfer buttons, click or tap on the Call Controls button. Click or Tap on Hold. The other line will be placed on hold. To resume the call, click…
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How-To | TechnologyOverview There are two types of phones provided: NEC Polycom A user should check which type they have before moving to the next step. A user should also pay attention the desired Call-Forwarding…
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How-To, Guidance | LMS: CanvasGeneral Canvas Management Manage your Dashboard In Courses > All Courses, click the Star to "Favorite" those courses you want to appear in your Dashboard https://community.canvaslms.com/t5/Instructor…
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How-To, Guidance | LMS: CanvasGeneral Canvas Management Manage your Dashboard In Courses > All Courses, click the Star to "Favorite" those courses you want to appear in your Dashboard https://community.canvaslms.com/t5/Instructor…
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Overview, FAQ, Resource | LMS: CanvasA few helpful hints to make your Canvas experience as successful as possible: Note that not all faculty use Canvas, and if they do, they may not make your Canvas course site available until the first…
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Overview, FAQ, Resource | LMS: CanvasA few helpful hints to make your Canvas experience as successful as possible: Note that not all faculty use Canvas, and if they do, they may not make your Canvas course site available until the first…
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Overview, FAQ, Resource | LMS: CanvasA few helpful hints to make your Canvas experience as successful as possible: Note that not all faculty use Canvas, and if they do, they may not make your Canvas course site available until the first…
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How-To | Software and AppsOverview This article discusses how to move the taskbar on a Windows 11 computer. Instructions Typically, the taskbar icons are centered, but you can also align them to the side of the taskbar. 1…
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How-To | Outlook Email - OutlookFocused Inbox If you cannot see emails in Outlook that you should be receiving, try turning off Focused Inbox. If this does not work, check the Junk Email folder. Windows - Legacy Outlook At the top…
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How-To | TechnologyInstructions Click the Start button. Click the Settings button. On the left sidebar, click Apps. Click Default apps. If you want to set a specific program as your default for all of its associated…
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How-ToOverview This article has instructions for changing the voicemail greeting for a department phone extension that is connected to a shared email account and has been migrated to Exchange Online. To…
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How-ToChanging Display Modes Right Click on the Desktop and select “ Display Settings” Under the “ Multiple Displays” section, click the drop down menu and select which setting you desire. “ Duplicate these…
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How-ToConfiguring Voicemail Through Webmail Log in to SLU Webmail with your network username and password Click Options Click See all options Click Phone Configuring Voicemail Through NEC or Polycom Phones…
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How-To | OneDrive - Microsoft OfficeNavigate to https://stlawu.onedrive.com Log in with your St. Lawrence email address and password Click on the Settings icon (gear). Click Onedrive Settings. On the left panel, click More Settings…
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How-ToNEC Phone Instructions Dial x5050 Enter the temporary PIN followed by # Listen to voicemail by saying "Voicemail" Polycom Phone Instructions Dial x1400 Enter the temporary PIN followed by # Listen to…
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How-To | Software and Apps, ChemDrawOverview ChemDraw is a software available to students at St. Lawrence University enrolled in Chemistry classes. It can be installed on a user's personal computer. Installation Instructions Mac…
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How-To | TechnologyBelow you will find links to instructions for clearing the browser cache in popular browser software. Clearing the browser cache may improve performance of malfunctioning websites. Internet Explorer…
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Resource | Self-Service (Colleague)Colleague TEST environments are limited to authorized users performing testing related to their official job function and role. Users must be either on campus or connected to the VPN to access these…
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Resource | BenefitSolver, Self-Service (Colleague)Colleague Self-Service (aka APR2) - for student registration, payroll time entry, and approval for all employees other than SEUI Log in to Colleague Self-Service to access functions such as: Student…
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Best Practice | ZoomOverview This article provides recommendations for presenters to get the most out of Zoom remote meetings. Best Practices Control who has access to your meetings/classes - Prevent unwanted guests from…
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How-ToTo Begin Conference Call Invite your participants, and provide them with the following details: Date & time of the call Dial-in number Participant entry code At the designated date/time, enter your…
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How-To | OneDrive - Microsoft OfficeAdding Secondary Account Navigate to stlawu.onedrive.com and sign in with your St. Lawrence University email address and password. Click on your Profile in the upper right corner of the page. Click…
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How-To | TechnologyWhat is Microsoft Authenticator App? Configuring the Microsoft Authenticator app for Office 365 Multifactor Authentication will save you time and effort by eliminating the need to enter verification…
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How-To | WiFiGive your AppleTV a unique name On the AppleTV, go to Settings and select General Go to Name and select Custom Create a unique name for your AppleTV Connect your AppleTV to the wireless network, SLU…
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How-To | WiFiRetrieve your Chromecast name and MAC Address Your Chromecast name (e.g. Chromecast6654) and MAC Address (e.g. 2A:3B:C4:55:E6:77) will appear when choosing a network for your Chromecast from the…
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