Important Prerequisites
In order to connect to the GlobalProtect VPN, you must first install and configure the Microsoft Authenticator app with push notifications as your default sign-in method.
To install the GlobalProtect VPN on your devices, find instructions here.
If you do not have a smart phone or device capable of installing the Microsoft Authenticator app, reach out to the Information Technology department for further assistance by visiting the Help Desk on the bottom floor of ODY, calling 315-229-5770, or sending an email to helpdesk@stlawu.edu.
Connecting to GlobalProtect VPN with Multi-Factor Authentication (MFA)
- On the computer or device, open your VPN settings and select Connect.
- You will receive a push notification to the Authenticator app on your registered mobile device, asking you to Approve or Deny.
- Approve the sign-in request from the Authenticator app on your mobile device.
- The GlobalProtect VPN connection initiated on your computer or device in Step 1 should now be active.
NOTE: You will not be able to connect to the GlobalProtect VPN if your default sign-in method is configured for SMS text or Authenticator App codes. You will receive the codes, but will not have a way to enter them for verification.