What is a wireless certificate? A wireless certificate provides an additional layer of security when connecting to SLU's wireless networks. It also provides additional benefits to campus, such as the ability for university computers to seamlessly reconnect to the network while on campus, and allows our users to sign into any public computer on campus as well. Wireless Certificates expire after a period of time to maintain up-to-date security. When the old certificate lapses, a new one needs to be provided and computers/devices need to accept the change. What does this mean for me? If you are…

Preliminaries: Before you start working, create a folder that will contain your entire project – the PowerPoint file and all files/materials used within the poster or presentation. Then if you need to move the project to another computer (ie. where you are presenting), you can move the whole folder/project and not have to worry about missing elements. Storyboard your project by graphing out your design on paper (get a clear mental sense of it) before you start working in PowerPoint. Doing a Poster? Start with a blank slide IMPORTANT: if you will be printing the poster → before putting anything…

Get up and running with Microsoft Teams Phone quickly—these short video tutorials walk you through the essentials for making calls, managing voicemails, handling delegated call responsibilities, and staying connected.

This page outlines how to configure audio and video settings for calls to ensure your devices are working properly and also how to place a test call to confirm. Following these steps will help you achieve the best call experience and troubleshoot issues before joining important meetings or making calls. At the top, open the menu in Microsoft Teams by selecting ... > Settings Go to Devices (left) Under the Audio settings area, choose your preferred Microphone and Speaker from the drop-down menus. You can also set Automatically adjust mic sensitivity and Sync device buttons to On If you plan to…

You can assign a delegate in Microsoft Teams to make and receive calls on your behalf. When someone is set as your delegate, they share access to your phone line—allowing them to see incoming calls and place calls on your behalf. Adding a delegate At the top, open the menu in Microsoft Teams by selecting ... > Settings Under Calls, go to Manage delegates section and choose Add a delegate Type the person's name or username in the Add a delegate box Once the desired individual is selected, choose the desired permissions you will grant After granting permissions, go back to the Calls settings…

This page provides a quick overview of the essential features you’ll use every day as part of the migration to Microsoft Teams phone. Whether you’re signing in for the first time, placing or answering calls, or trying to learn more advanced tasks like setting up a delegate, these steps should help you navigate the new calling experience. Signing in Post-Migration Checklist Placing a call Answering a call Transferring a call Putting a call on Hold Managing Voicemail Setting & Testing Audio/Video Setting Up Delegates Video Tutorials Signing in Signing into Microsoft Teams, Web App: Go to https:/…

Call Queues for Microsoft Teams Phone What is a call queue? A Microsoft Teams call queue allows multiple people to answer calls made to a shared department phone number. Instead of ringing a single individual, incoming calls are routed to members of the department's call queue based on its configuration. Call queues are commonly used for shared department phone lines. To receive call queue calls, you must be signed in to the Microsoft Teams application. The information in this article will walk you through the common tasks you'll perform when working with a Microsoft Teams call queue. Verify…

Managing voicemail for Teams phone This article will show you how to access your voicemail and how to change your voicemail greeting for Teams phone. Accessing voicemail You can access your voicemail through email, the Microsoft Teams app on your computer or mobile device. Access voicemail via email When you receive a voicemail, you’ll get an email notification. The sender field will show the phone number of the caller. The email body may include a transcription of the voicemail (if the audio is clear enough). The voicemail recording is included as an attachment. To listen to the message, open…

SentinelOne Endpoint Protection Overview SentinelOne is an endpoint protection platform that helps detect, prevent, and respond to malware and other security threats in real time. It runs quietly in the background and provides enhanced protection for university computers. As part of our ongoing security efforts, SentinelOne will be deployed to university-owned Windows and Mac devices. What to Expect Before deployment, you'll receive a targeted communication from the IT Team. Deployment will occur automatically through our management systems: Windows devices: via System Center Configuration…

To Request a Refund Go to the website: https://publicprinting.stlawu.edu Enter your St. Lawrence University username and password to log in. Select Recent Print Jobs. To the right of the failed print job, select Request Refund. Refunds are reviewed monthly by IT staff. All accounts will be reviewed for refunds before bills are sent out at the end of the school year.