What’s changing? Beginning September 30, Zoom is updating the look and navigation of the web portal. The new layout will have common actions such as Start, Join, and Schedule right on the homepage, while other things have moved under new menus. This update primarily impacts the web interface accessed from a browser ( https://stlawu.zoom.us/) to: schedule meetings, manage upcoming meetings, access recordings, and adjust account settings. The Zoom desktop and mobile applications will still look and function the same. The biggest navigation changes are: The old left-side navigation menu is being…

Microsoft Teams provides several ways to manage conversations involving multiple participants. Whether you need to add someone to an existing call, place calls on hold while starting another conversation, or merge separate calls into a single discussion, Teams offers flexible options to help you collaborate efficiently and connect the right people at the right time. Add someone to an active call: While you are in a call: Choose People In the Participants window, type the name of a contact or the phone number in the search box and select. Teams will call the selected contact or phone number…

While Canvas is a reliable platform and we do not anticipate any disruptions, no technology service is immune to occasional outages. Taking a few simple steps in advance can help ensure that teaching and learning continue with minimal interruption if Canvas becomes temporarily unavailable. The recommendations below provide ideas for maintaining access to course information, communicating with students, sharing instructional content, and administering assessments during a service interruption. Download your Canvas gradebook periodically so you have an up-to-date offline copy of student grades…

Get up and running with Microsoft Teams Phone quickly—these short video tutorials walk you through the essentials for making calls, managing voicemails, handling delegated call responsibilities, and staying connected.

Once your phone has been migrated, please review the list below to ensure that everything is functioning properly: Questions? → Teams Phone Calling Basics — Verify the Dial Pad Open the Microsoft Teams desktop application or Teams mobile app. Click Calls and confirm that the dial pad is visible. — Test Outbound Calling Place a call to another member within your department or the campus phone system. Place a call to an external phone number, such as your cell phone or another off-campus number. — Test Inbound Calling Have a colleague call your Teams phone from within the organization. Call your…

This page outlines how to configure audio and video settings for calls to ensure your devices are working properly and also how to place a test call to confirm. Following these steps will help you achieve the best call experience and troubleshoot issues before joining important meetings or making calls. At the top, open the menu in Microsoft Teams by selecting ... > Settings Go to Devices (left) Under the Audio settings area, choose your preferred Microphone and Speaker from the drop-down menus. You can also set Automatically adjust mic sensitivity and Sync device buttons to On If you plan to…

You can assign a delegate in Microsoft Teams to make and receive calls on your behalf. When someone is set as your delegate, they share access to your phone line—allowing them to see incoming calls and place calls on your behalf. Adding a delegate At the top, open the menu in Microsoft Teams by selecting ... > Settings Under Calls, go to Manage delegates section and choose Add a delegate Type the person's name or username in the Add a delegate box Once the desired individual is selected, choose the desired permissions you will grant After granting permissions, go back to the Calls settings…

This page provides a quick overview of the essential features you’ll use every day as part of the migration to Microsoft Teams phone. Whether you’re signing in for the first time, placing or answering calls, or trying to learn more advanced tasks like setting up a delegate, these steps should help you navigate the new calling experience. Signing in Post-Migration Checklist Placing a call Answering a call Transferring a call Putting a call on Hold Managing Voicemail Setting & Testing Audio/Video Setting Up Delegates Video Tutorials Managing Calls with Multiple Parties Signing in Signing into…

Call Queues for Microsoft Teams Phone What is a call queue? A Microsoft Teams call queue allows multiple people to answer calls made to a shared department phone number. Instead of ringing a single individual, incoming calls are routed to members of the department's call queue based on its configuration. Call queues are commonly used for shared department phone lines. To receive call queue calls, you must be signed in to the Microsoft Teams application. The information in this article will walk you through the common tasks you'll perform when working with a Microsoft Teams call queue. Verify…

Managing voicemail for Teams phone This article will show you how to access your voicemail and how to change your voicemail greeting for Teams phone. Accessing voicemail You can access your voicemail through email, the Microsoft Teams app on your computer or mobile device. Access voicemail via email When you receive a voicemail, you’ll get an email notification. The sender field will show the phone number of the caller. The email body may include a transcription of the voicemail (if the audio is clear enough). The voicemail recording is included as an attachment. To listen to the message, open…