| Signing in | Placing a call |
| Answering a call | Putting a call on Hold |
| Transferring a call | Managing Voicemail |
| Setting Up Delegates |
Signing in
Signing into Microsoft Teams, Web App:
- Go to https://teams.cloud.microsoft/
- Log in with your St. Lawrence email/password
Signing into Microsoft Teams, Desktop App:
- Launch the Teams application
- If prompted, log in with your St. Lawrence email/password
- Under account type, choose "Work or School"
Placing a call [top]
You can place calls a number of ways, including with your computer, your mobile device, and with a physical Teams phone.
Computer
- Open Microsoft Teams
- On the left side menu, click Calls.
- Option A: Dial a Phone Number
- Use the dial pad or type a phone number in the Type a name or number field and select:
- Option B: Call a Teams Contact
- type a name or SLU email) in the Type a name or number field and select:
- Option C: Call from Chat or Contacts
- From a chat or contact card, select camera icon (for video call) or phone icon (for audio call)
Mobile device
- Open the Microsoft Teams app.
- Tap the ... More button at the bottom of the screen.
- Tap Calls.
- Tap the Phone+ icon toward the bottom right of the screen to launch the dial pad.
Teams Handset
- Pick up the phone handset and a dial pad will appear.
- Tap the phone number you would like to call, or alternatively search for the person by selecting the People tab and press the call button next to their name.
Answering a call [top]
Computer/Mobile device
When you receive a call, you will see a notification in the corner of your screen:
- Click the Camera icon to answer as a video call
- Click the Phone icon to answer with audio only
- Note: you will be able to add video after if desired
- Click the Red icon to decline the call
- Note: Declined calls will go immediately to voicemail
Putting a call on Hold [top]
Computer/Mobile device
- When in an active call, select the Hold option from the active call toolbar:
- Click Resume to return to the call
Transferring a call [top]
Computer/Mobile device
- When in an active call, select the Transfer option from the active call toolbar
- Choose Transfer to send the call immediately to the party (or directly to their voicemail)
- Type the name (or number) of the person you want to transfer the call to
- You can also select to have the call ring back to you if there is no answer
- Choose Consult to notify the party prior to sending the call
- Type the name (or number) of the person you want to transfer the call to
- You can Start a call to speak to them or Open chat to send a message
