Call Controls in Skype for Business
Put the Phone on Hold If you do not see the Hold and Transfer buttons, click or tap on the Call Controls button. Click or Tap on Hold. The other line will be placed on hold. To resume the call, click Resume Call. Transfer a Call If you do not see the Hold and Transfer buttons, click or tap on the Call Controls button. Click or Tap on Transfer. In the search bar, type in the number or extension to which you wish to transfer the person on the line. Click on the number or extension below the search bar. Click Transfer. Additional Information For additional information, visit the official…