Instructions

New Outlook for Windows, Office 365

1. Open Outlook.
2. Right-click on your email account in the side viewing pane.
3. Click Add shared folder or mailbox.
4. Type the name of your shared account and click Add.
5. Restart outlook.

Legacy Outlook for Windows, Office 365 

1. Open Outlook.
2. Select the File tab
3. Click Account Settings in the drop-down menu
4. Click Account Settings
5. Click on your email
6. Click Change...
7. Click More Settings
8. Click Advanced
9. Click Add...
10. Enter the name of your shared mail account
11. Click Ok
12. Click Apply
13. Click Ok
14. Click the X to close Exchange Account Settings
15. Click Close
16. Restart Outlook

New Outlook for Mac

1. Open Outlook.
2. Verify you are using the current version of Outlook for Mac. To do so, in the toolbar, click Outlook.
   1. If there is a checkmark next to Legacy Outlook, uncheck it and click Switch to Outlook.
   2. If there is no checkmark next to Legacy Outlook, skip this step.
3. In the toolbar, click Outlook.
4. Click Settings.
5. Click Accounts.
6. Click the arrow to the right of your Microsoft 365 account.
7. Click Delegates & Sharing.
8. Select the tab Shared with me.
9. Click the + symbol.
10. Search for the shared mailbox.
11. Select the shared mailbox and click Add.
12. The mailbox will now be visible in the left pane of Outlook.

More information

For more information, see Microsoft's official support articles:

• Open a shared Mail, Calendar or People folder in Outlook for Mac - Microsoft Support
• Open and use a shared mailbox in Outlook - Microsoft Support