Adding a Shared Mailbox to Outlook

 

Instructions

Outlook Webmail

  1. Open Outlook. If you are prompted to sign in, enter your St. Lawrence University email address and password.
  2. On the upper right of the webpage, click the Settings gear icon.
  1. On the left pane, select Account.
  2. On the middle pane, select Shared with me.
  3. On the right pane, click + Add.
  4. In the box that appears, enter the email address of the shared mailbox.
  5. Click Continue.
  6. After a confirmation is displayed, click Close.
  7. Restart Outlook.
  8. The mailbox will now be visible in the left pane of Outlook.

New Outlook for Windows, Office 365

  1. Open Outlook. If you are prompted to sign in, enter your St. Lawrence University email address and password.
  2. Right-click on your email account in the side viewing pane.
  3. Click Add shared folder or mailbox.
  4. Type the name of your shared account and click Add.
  5. Restart outlook.
  6. The mailbox will now be visible in the left pane of Outlook.

Legacy Outlook for Windows, Office 365 

  1. Open Outlook. If you are prompted to sign in, enter your St. Lawrence University email address and password.
  2. Select the File tab.
  3. Click Account Settings in the drop-down menu.
  4. Click Account Settings.
  5. Click on your email.
  6. Click Change...
  7. Click More Settings.
  8. Click Advanced.
  9. Click Add...
  10. Enter the name of your shared mail account.
  11. Click Ok.
  12. Click Apply.
  13. Click Ok.
  14. Click the X to close Exchange Account Settings.
  15. Click Close.
  16. Restart Outlook.
  17. The mailbox will now be visible in the left pane of Outlook.

New Outlook for Mac

  1. Open Outlook. If you are prompted to sign in, enter your St. Lawrence University email address and password.
  2. Verify you are using the current version of Outlook for Mac. To do so, in the toolbar, click Outlook.
    1. If there is a checkmark next to Legacy Outlook, uncheck it and click Switch to Outlook.
    2. If there is no checkmark next to Legacy Outlook, skip this step.
  3. In the toolbar, click Outlook.
  4. Click Settings.
  5. Click Accounts.
  6. Click the arrow to the right of your Microsoft 365 account.
  7. Click Delegates & Sharing.
  8. Select the tab Shared with me.
  9. Click the + symbol.
  10. Search for the shared mailbox.
  11. Select the shared mailbox and click Add.
  12. The mailbox will now be visible in the left pane of Outlook.

More information

For more information, see Microsoft's official support articles: