What is the Problem? Under certain circumstances, a Polycom phone may only ring once for an incoming call. This is caused by the Ring Splash feature. Ring Splash is designed to ring only once while a call is inbound. Changing the Ring Type will enable the phone to ring for the full duration. Resolution On your Polycom Phone, press the Home button. Select Settings. For non-touch screen phones, use the circular button with arrows in the cardinal directions to move the selection, then press the button in the center to choose your selection. For touch screen phones, tap on the buttons directly…

There are currently a few known issues with the copiers on campus. St. Lawrence is working actively with our copier vendor to get these resolved. However, there are a couple of steps you can take to ensure that you can still print successfully. When printing PDFs or Photos from Windows computers The default apps Windows 10 uses for opening PDFs and photos (Edge and Photos respectively) are each currently having an issue where jobs that appear on the copier will not actually print when hitting the print release button. To ensure that these files print successfully, please take the following…

Overview This article provides links to Microsoft Knowledge Base articles on Skype for Business. For Skype for Business Installation, please see this article for Windows or this article for Mac. Tutorials and Documentation Get Started Get Started Documentation Meetings Meetings Documentation Calls Making Calls Documentation Chats Chat Documentation Contacts Contacts Documentation Settings Settings Documentation Troubleshooting Troubleshooting Documentation

View SLU Canvas Faculty Resources Link takes user to Canvas.

View SLU Canvas Resources for Students Link takes user to Canvas.

If you used Post'Em in Sakai and want to take a similar approach in Canvas, check out the ability to Export and Import from the Canvas Grades tool. Here are a few things to keep in mind: If you will be doing your Overall Course Grade calculations in Excel, you will want to: Create a "no submission" Assignment that you will use for that Overall Course Grade (do not use 'Final Grade' since Canvas already keeps track of a Final Grade and you can't reuse that term) Weight all Assignments/Groups in Canvas at 0% and your "Overall Course Grade" at 100% so that Canvas' Final Grade calculation is…

Overview There are two types of phones provided: NEC Polycom A user should check which type they have before moving to the next step. For NEC Phones During a received call, press Transfer Enter the four digit extension of the party desired to transfer the call to Either hang up, or let the party know that a call is being transferred to them and then hang up For Polycom Phones Direct Transfer During a received call, press the Menu key below the phone display Use the arrows to navigate to Transfer directly to... Either select a contact or enter the four digit extension of the party desired to…

Overview When you are getting a new phone, there are several steps you can take to ensure that you have a smooth experience when using your new device. These instructions may vary depending on the make and model of your old and new phones. Instructions Before receiving your new phone Back up your data It is highly recommended to create a backup of the data on your phone in order to avoid losing any of the data stored on it. This can be done in a variety of ways, depending on the model of your phone and if you want to make a local backup or a cloud backup. You can also do so by backing up…

Please refer to: How do I copy content from another Canvas course using the Course Import tool?

Here is a list of a few common issues that can occur within Zoom and how you may be able to resolve them. I cannot sign in to Zoom or I cannot connect to a Zoom call If you are prompted to sign in via the desktop or mobile app, or to view a recording, you must choose the option to sign in via SSO (Single-Sign On). On the sign-in page, below "Or sign in with", click the key icon that reads SSO. In Company Domain, enter stlawu A browser window will pop up to complete sign in. After a few moments, you should be logged in successfully. Signing in to the Web Portal From a desktop or laptop make…