Overview When you are getting a new phone, there are several steps you can take to ensure that you have a smooth experience when using your new device. These instructions may vary depending on the make and model of your old and new phones. Instructions Before receiving your new phone Back up your data It is highly recommended to create a backup of the data on your phone in order to avoid losing any of the data stored on it. This can be done in a variety of ways, depending on the model of your phone and if you want to make a local backup or a cloud backup. You can also do so by backing up…

Please refer to: How do I copy content from another Canvas course using the Course Import tool?

Here is a list of a few common issues that can occur within Zoom and how you may be able to resolve them. I cannot sign in to Zoom or I cannot connect to a Zoom call If you are prompted to sign in via the desktop or mobile app, or to view a recording, you must choose the option to sign in via SSO. View this brief video tutorial (0:24) demonstrating how to sign in via SSO. Signing in to the Web Portal From a desktop or laptop make sure you are signing in from the official St. Lawrence Zoom page: https://stlawu.zoom.us Signing in via a Mobile Device Open the Zoom app Tap Sign In Under the Or…

Overview There are times when removing the Microsoft Authenticator App can be necessary, such as for troubleshooting issues or moving to a new smart phone. For removing the Authenticator App, follow these instructions. Instructions Sign in to the Microsoft Security Website. In the list of Sign In Methods, look for one that is called "Microsoft Authenticator", and click the Delete button. You may be prompted to sign in with Two-Factor Authentication. Click Sign In. Enter your SLU username and password. Complete the multi-factor authentication challenge. If necessary, click the Delete button…

Navigate to the website for which you would like to make a shortcut. In the address bar at the top, copy the URL (or link) of the website. On your desktop, right click on an empty space. Click New. Click Shortcut. In the space labeled "Type the location of the item", paste the URL of the desired website. Click Next. Enter a name for the shortcut that will help you remember where it leads. Click Finish.

Documentation Export Firefox bookmarks to an HTML file to back up or transfer bookmarks | Firefox Help Restore bookmarks from backup or move them to another computer | Firefox Help

Backing up (Exporting) Bookmarks Click on the Chrome Menu (the three vertical dots in the top right corner). Click Bookmarks and Lists. Click Bookmark Manager. Click the Settings Menu (the three vertical dots in the top right corner next to Search Bookmarks). Click Export Bookmarks. Save the file in your desired location. Restoring (Importing) Bookmarks Click on the Chrome Menu (the three vertical dots in the top right corner). Click Bookmarks and Lists. Click Bookmark Manager. Click the Settings Menu (the three vertical dots in the top right corner next to Search Bookmarks). Click Import…

Overview There are two types of phones provided: NEC Polycom A user should check which type they have before moving to the next step. Before Setting Up or Resetting Voicemail Before setting up or resetting voicemail, create a temporary PIN (instructions pending). Set Up Voicemail for the First Time For NEC Phones Dial x5050 Enter the temporary PIN followed by # Follow the prompt For Polycom Phones Dial x1400 Enter the temporary PIN followed by # Follow the prompt Set a New Pin For NEC Phones Dial x5050 Enter the temporary PIN followed by # Select Personal Options Select option 3 For Polycom…

Add, Edit, and Confirm Emergency Contact Information Log in to APR2 using your St. Lawrence network user name and password Click your user name on the top website banner Click Emergency Information If your emergency contact information is already on file in APR2 you will see it under Emergency Contacts. If this information is correct, scroll to the top of the page and click Confirm You will then see a message in the top right corner that says Emergency Information Confirmed on... If you do not have information on file or would like to change it, continue to the next step To add emergency…

Problem Sometimes you may notice that Windows Defender updates get stuck in Windows Update, or do not complete. Follow these steps in order to update Windows Defender and make those listed updates disappear from Windows Update. Resolution On the search box in the bottom left corner of your desktop, search for “Windows Security”. Click on the shield icon on the left hand side of the window that appears. Scroll down to “Virus & Threat Protection Updates”. Click “Check for Updates”. This will prompt Windows Defender to update itself manually. From here you can minimize the window and the program…