How to Set Up the Microsoft Remote Desktop App on your Computer

Mac OS Instructions Open the App Store on your Mac. Download and Install "Windows App". Open the Windows App. When asked for access to Bluetooth, Camera, and Microphone, click Allow. At the top of the window, click Workspaces. On the top left, click the + button and click Add Workspace. In the workspace URL field, type in "remote.stlawu.edu". The rest of the information should then auto-populate. Click Add. Enter your SLU email address and password and click Continue. When you're ready to use the Remote Desktop, double click on "Windows 10 Lab" and sign in with your SLU email address and…

Signing in to Zoom

St. Lawrence University faculty, staff, and students can sign in to Zoom via Single Sign On (SSO) with their St. Lawrence email address and password. Sign in to Zoom from a Web Browser Go to https://stlawu.zoom.us Click Sign In Sign in with your St. Lawrence University email address and password Sign in to Zoom to View a Cloud Recording Click the link for the Zoom cloud recording Do not enter your email address and password in the fields presented initially Click the option to sign in with SSO Sign in with your St. Lawrence University email address and password Sign in to Zoom from the Zoom…

How to remove Wifi Networks from your devices

Overview Most devices will save or "remember" previous wi-fi networks that you have connected to in the past. This will also save the settings that were used at the time you connected. However, if the settings of the network change, your device's version of those settings may no longer match, which can cause issues when trying to reconnect. One way to resolve this is to delete or "forget" these wi-fi networks from your device, and re-add them again. This article will show you how to forget saved wi-fi networks. For instructions on how to reconnect to SLU networks once you have forgotten them…

How to rebuild an Outlook profile in Windows

Open the control panel Click on “Mail (32 bit)” Click “Add” Type in a name for the new mail profile and click “Ok” Click “Next” then “Finish” for the Add new account box that pops up Confirm that “Always use this profile is checked” On the dropdown menu, select the new profile that you just created. Click “Apply” The next time you reopen Outlook, your mail will need to redownload from the server. Please be patient as this can take several minutes.

Step-by-Step Instructions for Password Reset

Step-by-Step Instructions Navigate to the Microsoft password reset page by clicking the link above or by visiting https://passwordreset.microsoftonline.com. In the "User ID" field, enter your St. Lawrence email address. Fill out the Capcha. Click Next. Choose whether you'd like to have the security code sent via a call or text to your personal cell phone, or emailed to your secondary email. If your cell phone or personal email are not listed, please visit: "Registering Password Reset Information" Click Email/Text/Call. The code will be momentarily sent either to your phone or your secondary…

How to move your St. Lawrence University emails from Outlook to Gmail manually

Please note these steps only work using a Windows computer and the Outlook Desktop App. If you are using “New Outlook” you will need to revert to legacy Outlook first. Open the Outlook app on your computer and make sure you are signed into your St. Lawrence University email account. Export your Outlook emails to a .pst file and save it on your hard drive. Go to File > Open & Export > Import/Export > Export to a file. Save the file. Please make a note of where you save your Outlook Data File (see below). You can click “Browse” to change the location. Add your Gmail account to the Outlook…

How to Migrate Contacts from your SLU Account to Gmail

Overview This article gives instructions for how to migrate the contacts from your SLU email account to Gmail. Instructions Export contacts from Outlook to CSV file: Export contacts in Outlook - Microsoft Support Import CSV file to Google Contacts: Import your contacts into Google Contacts - Computer - Contacts Help Additional Information If you want to migrate contacts on your phone, there are many third-party apps in the App Store and Google Play store that can accomplish this. Contact Mover is one reputable option.

How to Manage Your Default Wireless Network

Windows 10 and 11 Instructions Navigate to the bottom right-hand corner of your screen and click on the Wi-Fi icon. Select the wireless network you'd like to set as your default. If using windows 11, you must select the menu option next to the Wi-Fi icon to bring up the wireless network list Check the box that says "Connect Automatically" This will automatically move the network to the top of your priority list. We recommend using Eduroam as the primary network connection on your computer or phone while you are on campus. Mac OS Instructions Navigate to the top left corner of your screen and…

How to install Adobe applications through the Adobe Creative Cloud app

Confirm that the Creative Cloud desktop app is installed on the computer. If it is not, it can be installed from the Adobe help website at the following link, under the section “How to download Creative Cloud desktop app using direct download links”: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html Open the Creative Cloud desktop app On a PC, double click the Creative Cloud icon on the desktop. On a Mac, click the Creative Cloud icon in the taskbar at the top of the screen. Sign into the app using your SLU Email Address and Password If an “Access Denied”…

Give Permission to View a Shared Calendar in Outlook

New Outlook for Windows Open Outlook. On the left side of the screen, click the Calendar icon. On the left side, click the three dots next to the calendar you would like to share. The calendar will show underneath an email address. Click Sharing and Permissions. Enter the email address of the user you would like to share your calendar with. Select which details of the calendar they can view from the drop-down menu. Click Share. Outlook for Web Navigate to outlook.office.com and sign in. Click the Calendar icon on the left side of the screen. Under My Calendars, right click on the calendar you…
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