Step-by-Step Instructions Navigate to the Microsoft password reset page by clicking the link above or by visiting https://passwordreset.microsoftonline.com. In the "User ID" field, enter your St. Lawrence email address. Fill out the Capcha. Click Next. Choose whether you'd like to have the security code sent via a call or text to your personal cell phone, or emailed to your secondary email. If your cell phone or personal email are not listed, please visit: "Registering Password Reset Information" Click Email/Text/Call. The code will be momentarily sent either to your phone or your secondary…

Please note these steps only work using a Windows computer and the Outlook Desktop App. If you are using “New Outlook” you will need to revert to legacy Outlook first. Open the Outlook app on your computer and make sure you are signed into your St. Lawrence University email account. Export your Outlook emails to a .pst file and save it on your hard drive. Go to File > Open & Export > Import/Export > Export to a file. Save the file. Please make a note of where you save your Outlook Data File (see below). You can click “Browse” to change the location. Add your Gmail account to the Outlook…

Overview This article gives instructions for how to migrate the contacts from your SLU email account to Gmail. Instructions Export contacts from Outlook to CSV file: Export contacts in Outlook - Microsoft Support Import CSV file to Google Contacts: Import your contacts into Google Contacts - Computer - Contacts Help Additional Information If you want to migrate contacts on your phone, there are many third-party apps in the App Store and Google Play store that can accomplish this. Contact Mover is one reputable option.

Windows 10 and 11 Instructions Navigate to the bottom right-hand corner of your screen and click on the Wi-Fi icon. Select the wireless network you'd like to set as your default. If using windows 11, you must select the menu option next to the Wi-Fi icon to bring up the wireless network list Check the box that says "Connect Automatically" This will automatically move the network to the top of your priority list. We recommend using Eduroam as the primary network connection on your computer or phone while you are on campus. Mac OS Instructions Navigate to the top left corner of your screen and…

Confirm that the Creative Cloud desktop app is installed on the computer. If it is not, it can be installed from the Adobe help website at the following link, under the section “How to download Creative Cloud desktop app using direct download links”: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html Open the Creative Cloud desktop app On a PC, double click the Creative Cloud icon on the desktop. On a Mac, click the Creative Cloud icon in the taskbar at the top of the screen. Sign into the app using your SLU Email Address and Password If an “Access Denied”…

New Outlook for Windows Open Outlook. On the left side of the screen, click the Calendar icon. On the left side, click the three dots next to the calendar you would like to share. The calendar will show underneath an email address. Click Sharing and Permissions. Enter the email address of the user you would like to share your calendar with. Select which details of the calendar they can view from the drop-down menu. Click Share. Outlook for Web Navigate to outlook.office.com and sign in. Click the Calendar icon on the left side of the screen. Under My Calendars, right click on the calendar you…

What is the Problem? Under certain circumstances, a Polycom phone may only ring once for an incoming call. This is caused by the Ring Splash feature. Ring Splash is designed to ring only once while a call is inbound. Changing the Ring Type will enable the phone to ring for the full duration. Resolution On your Polycom Phone, press the Home button. Select Settings. For non-touch screen phones, use the circular button with arrows in the cardinal directions to move the selection, then press the button in the center to choose your selection. For touch screen phones, tap on the buttons directly…

There are currently a few known issues with the copiers on campus. St. Lawrence is working actively with our copier vendor to get these resolved. However, there are a couple of steps you can take to ensure that you can still print successfully. When printing PDFs or Photos from Windows computers The default apps Windows 10 uses for opening PDFs and photos (Edge and Photos respectively) are each currently having an issue where jobs that appear on the copier will not actually print when hitting the print release button. To ensure that these files print successfully, please take the following…

Overview This article provides links to Microsoft Knowledge Base articles on Skype for Business. For Skype for Business Installation, please see this article for Windows or this article for Mac. Tutorials and Documentation Get Started Get Started Documentation Meetings Meetings Documentation Calls Making Calls Documentation Chats Chat Documentation Contacts Contacts Documentation Settings Settings Documentation Troubleshooting Troubleshooting Documentation

View SLU Canvas Faculty Resources Link takes user to Canvas.