Microsoft Teams Phone Information
Overview
St. Lawrence University is modernizing its phone system by implementing Microsoft Teams Calling as the campus telephone solution.
Frequently Asked Questions
What is Microsoft Teams Phone Service?
Microsoft Teams Phone Service is a cloud-based system that allows users to place and receive calls utilizing the Microsoft Teams application on their computer, tablet, or mobile device—without the need for a separate desk phone.
Will my phone number change?
No. All existing users will be able to keep their existing phone number.
What if I don't have a headset?
When your phone is migrated to the new platform, you will likely need a headset with a microphone. If you do not currently have one, a default USB headset will be provided. If you prefer an alternative headset, please ensure that it is compatible with Microsoft Teams and that the cost will be covered by your department.
Will I still be able to hold and transfer calls?
Yes. Teams Calling allows for holding, merging, and transferring calls. They also allow departments to set up auto-attendants, delegates, and call groups to make sure calls are routed to the appropriate parties.
How will shared lines be affected?
Managing multiple phone lines on Teams can be done through various features that allow users to share a phone line with others and manage calls on behalf of another user.
Will I still have voicemail?
Yes. Voicemail will be saved as audio files and transcripts accessible via your email. More Info
How do I prevent calls during meetings or class?
Setting your status to “Do Not Disturb” will suppress notifications including screen pop-ups and ringtones.
Why is the wrong name displayed when making or receiving a call in Microsoft Teams?
If an incorrect name appears when making or receiving a call in Microsoft Teams, it is likely because the phone number is linked to the wrong contact in your Outlook contacts or your device's contact list.
Check the following:
- Cell phone contacts: If you use the Mail app on your iPhone, your contacts may sync with your SLU account. Check whether the phone number is saved under the wrong contact on your mobile device and update or remove it if necessary.
- Outlook contacts: Check whether the phone number is associated with the wrong contact and update or remove it if necessary.
After the contact information has synchronized, the correct name should appear for future calls.