This page provides a quick overview of the essential features you’ll use every day as part of the migration to Microsoft Teams phone. Whether you’re signing in for the first time, placing or answering calls, or trying to learn more advanced tasks like setting up a delegate, these steps should help you navigate the new calling experience. Signing in Post-Migration Checklist Placing a call Answering a call Transferring a call Putting a call on Hold Managing Voicemail Setting & Testing Audio/Video Setting Up Delegates Video Tutorials Signing in Signing into Microsoft Teams, Web App: Go to https:/…

Overview The St. Lawrence University Incident Response Plan is a strategic framework designed to ensure a swift, coordinated, and effective response to information security incidents that may threaten the university’s data, systems, or operations. By emphasizing preparedness, accountability, and continuous improvement, the plan supports the university’s commitment to safeguarding institutional assets, maintaining regulatory compliance, and minimizing the impact of security threats on the academic and operational mission. Through regular training and collaboration across departments, the…

SentinelOne Endpoint Protection Overview SentinelOne is an endpoint protection platform that helps detect, prevent, and respond to malware and other security threats in real time. It runs quietly in the background and provides enhanced protection for university computers. As part of our ongoing security efforts, SentinelOne will be deployed to university-owned Windows and Mac devices. What to Expect Before deployment, you'll receive a targeted communication from the IT Team. Deployment will occur automatically through our management systems: Windows devices: via System Center Configuration…

Copiers are stationed at various locations across campus. These copiers serve as SLU Public Printing stations where student, faculty, and staff can print jobs from their printing queue, scan documents, or make copies. Copier Locations 11 Hillside 40 East Main St (Color) 7 University Ave 82 Park Street Appleton Arena Atwood Hall 20 (Color) Augsbury Coaches office (Color) Augsbury Front coaches office Bewkes 224 (Color) Brewer Bookstore (Front Entrance) (Color) Brown 161 (Color) Carnegie 108 (hallway) (Color) Carnegie 316 Dana office Facilities Operations (Color) Health and Counseling Center…

Recommended Laptop Review the hardware recommendations for laptop purchases A note about Chromebooks: While a Chromebook can work for SLU students, please note that some of the services we provide are not directly compatible with these types of computers and students can expect some minor inconveniences if they intend to use these devices at SLU. Cell Phones and Tablets AT&T and Verizon are the supported carriers in the region. IT can help connect to our network and set up email but cannot fix broken hardware. We will help find the best repair option Game Systems, Apple TV, Roku, Kindle See…

Check and verify you have a reliable Internet connection If you do use Wi-Fi, try to use a private/home network and avoid using busy public Wi-Fi areas If possible, try to reduce the number of devices accessing the same Wi-Fi network when you are taking the assessment Depending on your network, using a wired connection to your router may provide a more reliable connection If you do lose network access while taking a test and there is still time left to complete it, return to the course site and go back into the test. If saved, you should be able to pick up close to where you left off if the…

Tuesday Tip #1 is: Install the MS Authenticator App, enable Multi Factor Authentication (MFA) for other programs, and use the app for all authentications! “Did you know the app allows you to complete an MFA challenge by simply tapping ‘Approve’ on your phone? No more manually entering codes! It can also be used to generate security codes for sign-in, even when your phone doesn’t have data/wifi service.” In addition, enabling MFA to access software such as banking, gmail, shopping, and social media sites makes it MUCH MORE DIFFICULT for your account to be compromised. You can add many other…

University Computer Replacement Schedule 2016/2017 -- Mac Computers 2017/2018 -- Windows Laptops 2018/2019 -- Windows Desktops (Fac/staff) 2019/2020 -- Classroom and Lab computers 2020/2021 -- Specialty Lab computers - GIS/NCAT/CS Current University Standard Computers Windows Desktop - HP EliteDesk Small Form Factor, 24" display, i5 processor, 8GB RAM, 512GB solid hard drive Windows Laptop - HP Elitebook 840G4, 14" display, i5 processor, 8GB RAM, 512GB solid state hard drive Mac Desktop - 21.5" display iMac, 2.8GHz Quad-core Intel i5 processor, 8GB RAM, 1TB Fusion hard drive Mac Laptop - 13"…

Immediate steps to take 1. Report the compromise to the IT HelpDesk If you suspect that your account has been compromised, it is important that IT knows about this incident or potential incident so they can investigate the scope of the impact. Please call 315-229-5770 immediately. You can also email helpdesk@stlawu.edu after hours. It is important that you report this to the HelpDesk and not your favorite IT staff member so the appropriate people can begin their work as soon as possible. 2. Change the password of your compromised account The first thing to do if you ever suspect or have been…

New staff and adjunct faculty Electronic access can be obtained once the required paperwork is finalized at HR, please visit the New Employee Welcome Page to learn more about this paperwork. Once HR has notified IT that the requirements have been fulfilled, your account will be created within 24 hours. New employees will receive notification that their SLU electronic credentials are active and to visit this website with password reset information. We will send this information directly to their personal email as well as to the supervisor and/or department secretary. New full-time faculty Early…