Problem There is a known issue in Mozilla Firefox with St. Lawrence websites loading slowly on the campus network. This issue is related to the way Firefox enables DNS compared to other web browsers. This article explains how to turn off this feature in Firefox. Who Is Affected? Anyone who is browsing St. Lawrence websites in Firefox while on campus may encounter this issue. Resolution In Firefox, click the Menu button on the top right corner of the window (the button that looks like 3 lines stacked on top of each other). Click Settings. Scroll down to the "Network Settings" section of the…

All scheduled meetings created in Zoom require a password by default. Numeric passwords are automatically generated, encrypted, and embedded in meeting links. Participants with the meeting link are not prompted for the password. Anyone wishing to not require a password can disable this function when scheduling a meeting. Meeting links without a password Zoom meeting links without a password are short and simple. The numeric meeting ID is added to the end of the link. Example: https://stlawu.zoom.us/j/ 123456789 Without other safe guards in place, anyone guessing meeting IDs may be able to join…

This article recommends free tools for both Windows and Mac to remove malware from your personal computer. If you have malware on your university owned computer, please put in a request and our staff will assist you. For an overview on malware, please see this article. Windows and Mac (for personal computers): Malwarebytes is a great tool to scan and remove malware from personal computers. There are free and paid versions available. In most cases, the free version is sufficient. Visit their website to download and for instructions on how to use this product. If you wish to check in your…

Upon clicking the option named “requisitions, purchase orders, and request for payment,” the “view” tab will populate with your previously submitted requisitions, issued purchase orders, or requests for payment. To create a Requisition or Reimbursement Request you begin on the “Create” screen and select the appropriate document type. The system will automatically default to a requisition so if the the dollar threshold is under $5,000 you can choose in the drop down menu request for payment so the system will properly create a payment voucher rather than a purchase order. Complete the necessary…

Recovering Deleted Emails If you have deleted an email that was emptied from your trash, you have a limited time to recover it by accessing the Restore Deleted Items feature. Currently, there is no way to recover deleted emails on Outlook for Mac. However, you can still recover deleted emails by using Webmail. Outlook Webmail Go to outlook.office.com on your computer. Click on your Deleted Items folder Click Recover Deleted Items from Server on the banner that appears. Select the email(s) you wish to recover. *Hold ctrl and click to select multiple emails* Click Restore Selected Items Click OK…

Getting Started Sign in via our single sign-on (SSO) portal at https://screenpal.com/stlawu with your St. Lawrence University credentials. If your students will use ScreenPal, it's wise to have them sign in at least once to activate their account. Click Start Recorder If you do not have the ScreenPal application installed, you will be prompted to download and install it When the application opens, choose your recording options Click Record If at any point you are prompted for an access URL, it is screenpal.com/stlawu. If you are asked to confirm your plan, it is a Team Plan. St. Lawrence…

What is a phishing message? Per the Computer Security Resource Center - [Phishing is] a digital form of social engineering that uses authentic-looking—but bogus—e-mails to request information from users or direct them to a fake Web site that requests information. This is a form of cybercrime intended to steal user information, including passwords, addresses, credit card info, etc. Voice calls, text, apps, email, social media, and websites can all be used by hackers to trick you into providing personal information or credentials. Attackers can then use this information to gain access to other…

Overview The search function sometimes stops working in Outlook. Rebuilding the index can fix the issue. Rebuild Index Open Outlook Click File Click Options Select Search Click Indexing Options Click Advanced Click Index Settings Click Troubleshooting Click Rebuild For more information, click on this link for the Microsoft Knowledge Base article. If you still have problems resolving the Outlook search issue, contact the IT Help Desk for further information and assistance.

Purchasing and replacement of Computers out of startup funds St. Lawrence University strives towards a one computer per person for office computers model. We understand, however, that you may require additional computers for your lab or research Computers purchased through startup/endowed funds must be purchased in collaboration with the Libraries and Information Technology Department - Jamie Richardson - jrichardson@stlawu.edu - will be your contact Computers purchased through startup/endowed funds are University assets and belong to the University if you leave. These computers are also not…

To publish your calendar to the Internet, follow the steps below. Log in to Outlook Web App ( https://outlook.office.com) Click on the calendar button in the lower right hand menu bar Choose the calendar you wish to publish, right click on the calendar name and click Share - Publish this calendar to the Internet In the new window, select the Publishing detail. You may choose from the following options: Availability Only - displays busy/free time only Limited Details - displays appointment subject, date, time, and location Full Details - displays all of the above, plus the description of the…