Put the Phone on Hold If you do not see the Hold and Transfer buttons, click or tap on the Call Controls button. Click or Tap on Hold. The other line will be placed on hold. To resume the call, click Resume Call. Transfer a Call If you do not see the Hold and Transfer buttons, click or tap on the Call Controls button. Click or Tap on Transfer. In the search bar, type in the number or extension to which you wish to transfer the person on the line. Click on the number or extension below the search bar. Click Transfer. Additional Information For additional information, visit the official…

Adding Zoom to your Canvas course: Settings > Navigation > (move Zoom to list of visible tools) Save Scheduling a Zoom meeting for your course: Click the Zoom tool from within the Canvas course and it will open in a new tab (Note: you MAY need to click a link to Redirect to Zoom) Click Schedule a Meeting Provide a descriptive Topic for the meeting (ie. Introductory Geology Zoom Class Meeting) You can schedule meetings for a specific date/time or for an ongoing/recurring class meeting to be available when/if needed, choose Recurring Meeting and set Recurrence to "No Fixed Time" Note that by…

Please Note These instructions are only applicable to the Windows version of Skype for Business. Assign a Delegate In Skype for Business, click on the Options button (the button in the top right that looks like a gear). Click Call Forwarding in the list on the left. Click Edit my delegate members. In the window that pops up, click Add. Search for the person you want to answer your calls and click on them to highlight their name. Click OK. In the "Call Forwarding - Delegates" window, click OK. In the "Skype for Business - Options" window, click OK. Remove a Delegate In Skype for Business, click…

iOS Instructions Open the App Store. On the bottom right corner, tap Search. Search for "Skype for Business." The app will be labeled  Skype for Business (formerly Lync 2013).  Tap Get to install the app. You may be prompted for your Apple ID password, Touch ID, or to double-click your Lock button, which must be completed before the install will begin. Android Instructions Open the Google Play Store. In the search bar at the top, search for "Skype for Business." The app will be titled Skype for Business for Android. Tap  Install. Tap Accept. The download and install will begin. Additional…

Overview You are able to view shared inboxes in the Webmail client in addition to just your personal email. Here's how to do it: Instructions Go to https://outlook.office.com On the top right of the page, click on the Account icon (the icon that looks like a person). Click "Open another mailbox...". In the box that appears, type the name of the shared email account. When you see the name of the account appear, click on it. Click "Open". You can now access the inbox and features of the shared email account as you would with your own email account. Additional Information For more information…

Overview Please note that Skype for Business comes pre-installed on all University Windows computers. Before using the Skype for Business app on Windows, you must install the Skype for Business Windows Certificate in order to sign in with your St. Lawrence account. Once you have done that, you may then install the Skype for Business app and sign into it normally. Installing the Windows Certificate Instructions Click to download the Skype for Business Windows Certificate. Enter your St. Lawrence username and password if prompted. Double-click the downloaded file. Click Install Certificate…

Instructions Click here to visit the Skype for Business for Mac download page. Click the blue Download button. When the file finishes downloading, open the downloads folder and run it. Click Continue. Click Continue and then Agree. Click Install. If prompted, enter your Mac's password, or Touch ID. Click Finish. Skype for Business has now been installed on your Mac. Additional Information More information about installing Skype for Business can be found on Microsoft's official support page: Install Skype for Business - Microsoft Support

View a Shared Calendar Open your calendar On the Home tab, click Open Calendar Click Open Shared Calendar... Search for the calendar name (e.g. Academic Calendar Events) Select the calendar and click OK The calendar will now appear in your Shared Calendars pane. Overlay a Shared Calendar Right click the calendar in the Shared Calendars pane Click Overlay

Overview When employees get new computers, sometimes SAINTS isn't installed correctly or at all. This article explains the process for installing SAINTS on a University Computer. Installation In the Start Menu, search for and open HostExplorer In the Open Session window, SAINTS will appear as one of Profile Names Right click on SAINTS and then click Create shortcut... Click Desktop and then click OK This completes the installation of SAINTS Troubleshooting SAINTS Missing HostExplorer In the Start Menu, search for Software Center Install HostExplorer Install SAINTS to Default Account Open…

From your device, go to https://onedrive.live.com/about/en-us/download Select your operating system to download and install the OneDrive sync client When prompted for your OneDrive account credentials enter your St. Lawrence email address and password