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FAQ: Mobile Devices

In an attempt to help the St. Lawrence University community understand this policy, the following FAQ document was developed by IT in collaboration with the Information Technology Committee (ITC). This policy is required for SLU to inform and protect individuals and the institution since the growth in use of mobile technology is so significant. The requirements of the policy are in line with general best practices for mobile technology. Even though many members of the SLU community will not fall under the scope of the policy, because of how they do and do not use this technology, we encourage everyone to properly protect their information stored and accessed on smartphones and tablets.

Frequently Asked Questions

Q. Do I have to comply with this policy?

A. If you need or choose to access or store St. Lawrence University sensitive or protected information on a smartphone or tablet device, that device must comply with this policy. Protected information is that which is outlined in numerous government and industry regulations such as FERPA (Family Educational Rights and Privacy Act), GLBA (Gramm-Leach-Bliley Act), and PCI DSS (Payment Card Industry Data Security Standard). Sensitive information is that which can cause institutional or individual harm but isn’t formally protected by law. Common examples of St. Lawrence University protected or sensitive information could include the following: bank information, credit card numbers, social security numbers, and student grades.

Q. How do I enable what is needed (mobile wipe, encryption, etc..) for different operating systems?

A. The technical aspects of this policy are all capabilities native to the major operating systems used on smartphones and tablets today. If you configure your smartphone or tablet to connect to SLU email then remote wipe and passcode security features are already automatically enabled. Please visit the website for your device’s operating system or contact the IT Helpdesk at helpdesk@stlawu.edu or 315-229-5770 for assistance.

Q. Could these configuration settings affect any personal content on my device?

A. Generally settings like this apply across the device and all data stored on it. So if you ever have to “remote wipe” the device then any information stored on it is removed including apps, contacts, photos, non SLU email, etc. Making sure to have a data backup mechanism for your device is always wise even if you do not have SLU sensitive or protected data on it.

Q. If I have a St. Lawrence University provided tablet have these settings been configured already?

A. Not necessarily. You are responsible for ensuring your device complies with this policy if you access or store St. Lawrence University sensitive or protected information on that device.

Q. If my device falls within the policy and I get a new phone or tablet, what should I do to make sure the previous phone is cleaned of data?

A. You must wipe or factory reset the device before you trade-in, sell, or give away. You can find out how to do this at the website of your device manufacturer or contact the IT Helpdesk at helpdesk@stlawu.edu or 315-229-5770.

Q. Who do I contact for questions regarding this policy?

A. Please contact the Information Technology Helpdesk at helpdesk@stlawu.edu or 315-229-5770 and they will put you in touch with the most appropriate person for whatever policy or technical question you may have.

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