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Adding a generic email account to Outlook

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If you have been granted access to a generic (or shared access) email account by a Systems Administrator, you can add the account to your Microsoft Outlook client by following the steps below.


Outlook 2010 or 2013

  • Select┬áthe File tab.
  • Under the Account Information heading select "Add Account".
  • In the Add New Account dialog box, enter the email address of the generic (shared) account in the email address field. You may leave the name and password fields blank.
  • Click next, then finish.
  • You will be prompted to restart your Outlook client to complete the configuration.

Please note that it may take a while for newly created security group memberships to be read by the Exchange server. During this time, you may receive a message stating that you do not have permissions to access the mailbox or folder. If this persists for longer than a few hours, please contact the Help Desk, or submit a service request.