If you have been granted access to a generic (or shared access) email account by a Systems Administrator, you can add the account to your Microsoft Outlook client by following the steps below.
Outlook 2010 or 2013
- Select the File tab.
- Under the Account Information heading select "Add Account".
- In the Add New Account dialog box, enter the email address of the generic (shared) account in the email address field. You may leave the name and password fields blank.
- Click next, then finish.
- You will be prompted to restart your Outlook client to complete the configuration.
Please note that it may take a while for newly created security group memberships to be read by the Exchange server. During this time, you may receive a message stating that you do not have permissions to access the mailbox or folder. If this persists for longer than a few hours, please contact the Help Desk, or submit a service request.