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Circulation-Information Desk Assistant

ODY Circulation
Position Grade Level: 
Working Hours: 
8:00 a.m. – 1:00 a.m. (M-Th) 8:00 a.m. – 10:00 p.m. (F) 10:00 a.m. – 10:00 p.m. (Sa) 11:00 a.m. – 1:00 a.m. (Su)
Number of Students Hired: 
Job Description: 

Responsibilities include:

  - Serves as first point of contact for all circulation, reserve, directional and research inquiries 
  - Checks in, checks out and renews books, videos, government documents and reserve materials using an automated library system
  - Initiates proper action when a patron wishes to recall, search for, or reserve library material
  - Assists patrons with preliminary research needs
  - Refers in-depth research questions to a Reference Librarian 
  - Retrieves and shelves reserve materials
            - Answers the telephone and takes messages for staff
  - Performs stack maintenance activities: shelving, shifting and shelf-reading.
  - Maintains patron confidentiality regarding personal information and materials borrowed
  - Assists in the training of new student employees

Skills Required: 

 - Excellent communication, organizational and interpersonal skills
 - Interest in and enthusiasm for helping others
 - Ability to learn and use an automated circulation system and library website
 - A broad knowledge of Library and Circulation services and policies
 - Detailed understanding of the Library of Congress Classification System
 - Successful completion of Research Training modules

Skill required  10
Level of effort  10
Responsibility  10
Stress/Working Conditions   9