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ODY IT HelpDesk

Since 2011, Owen D. Young Library is home to Information Technology's second help desk. As of 2014, the IT HelpDesk was combined with the Research Help Desk in order to provide a more seamless experience for our students, faculty, and staff. Both the IT HelpDesk and Research Help Desk are located on the ground floor opposite of the ODY Library's Circulation Desk.

Technology assistance is available at the IT HelpDesk at ODY as well as IT's main office located in Madill Hall. Assistance is also available by phone at (315) 229-5770 or email (

For those seeking research assistance, ODY's Research Help Desk can connect you with reference librarians and Student Research Assistant.  Information regarding ODY's Research Help Desk is available online at or by phone (315) 229-5477. 

Main Atrium