Student Information and Resources | St. Lawrence University COVID-19

Student Information and Resources

Last Updated May 19, 2020, at 6:15 p.m.

Temporary Changes to Academic Policies for Spring 2020

Karl Schonberg, Vice President and Dean of Academic Affairs, in consultation with faculty leaders, has made the following changes to academic policies for the Spring 2020 semester only:

  • Course Withdrawals: The deadline for students to withdraw from courses is extended to May 1. Course withdrawals during this semester will not count toward the limit of two withdrawals in a student’s career at St. Lawrence.
  • Pass/Fail: The deadline to request pass/fail (p/f) grading is extended to May 1. Pass/fail grades during this semester will not count toward the limit of four p/f grades in a student’s career at St. Lawrence.
    • The process for requesting p/f grading remains unchanged.
  • Limits on the number of p/f courses allowed in a semester, as well as restrictions on p/f grading in FYS sections and in major/minor courses, are suspended for this semester only. 
  • Fall 2020 Course Registration will be delayed by two weeks, to the week of April 20, to allow faculty and students more time to transition to remote learning while anticipating planning for the fall. Fall course information in APR2 will be available as planned, beginning the week of March 23.
  • Students: Please note that you have until the last day of classes (May 1) to submit a withdrawal or pass/fail request, so you should think carefully and consult with your professor and your academic advisor before choosing one of these options for a course.

Remote Learning Tips
From St. Lawrence’s Academic Advising Team

  • Check your email twice a day. Your email is the official mode of communication. Please make sure you use this email account to communicate with faculty and staff, as well as classmates. Campus news and updates will also be sent to your SLU email, so check your email at least twice daily.
  • Establish a daily routine. It's easy to let disruptions get in our way. However, having a daily routine can help you get in the right mindset to work even if you are not on campus. Get up at the same time every day, get dressed, eat breakfast, and settle into your workspace.
  • Create a workspace. Whether it's a desk in your bedroom, the dining room table, or a quiet space in your house, it is important to have a dedicated workspace to do your coursework. Consider somewhere you won't be distracted by family, pets, or yourself (e.g. a comfy bed or TV).
  • Set boundaries. Now that you are home, your parents might ask you to do more chores and your siblings might want your attention. It's okay to politely remind them that you have school work to do. Let them know that you are studying but also tell them when you'll be done, so you can spend time with your family. 
  • Take a break. It can feel tempting to do all your work at once just to get it over with. However, you might get more distracted and easily fatigued, losing focus and drive to do work. Be sure to give yourself a break from screens and get up from your chair and stretch. Do a quick meditation or deep breathing to get some air in your lungs. Check in with your friends.
  • Use your resources. Your faculty, as well as Academic Advising, Student Accessibility Services, the WORD Studio, Peer Tutoring, PQRC, and Career Services are all still available to you. Reach out to individuals in these offices, who are more than happy to set up a Zoom meeting to talk with you, just like you would in their offices.

Academic Support Resources

For a comprehensive list of resources and FAQs, visit Academic Advising’s Remote Learning Period Resources.

  • Academic Advising services are available remotely for all students.
  • The Student Accessibility Services office is available online.
    • Student Accessibility Services staff members are available remotely for all SAS students and new students looking to seek accommodations through the SAS office. 
    • For more information: visit the SAS website, email the office, or call 315-229-5537.
  • ESOL Program assistance is available for any student with reading, writing, and speaking assignments for most classes. 
    • Contact Robin L. Rhodes-Crowell at or 315-229-5129.
    • Students can also contact the ESOL tutor, Kelly, at to request an online tutoring appointment. 
  • The Peer Tutor Program is available online.
  • The Peterson Quantitative Resource Center (PQRC) is offering virtual support.


Most library resources and services are available remotely.

  • Reference librarians are available to help you with your research via email, phone, or Zoom. 

  • For information on how to access resources and services for your research see the library's Off-Campus Access page.  

Information Technology

IT’s COVID-19 Support Resources (found on IT’s homepage) is being frequently updated with new resources and articles you can use to better prepare for online learning.

  • VPN
    • The SLU VPN is a virtual private network that gives off-campus computers access to resources that are normally only available while on campus. The primary use for the VPN is to access files on network drives, in particular, the T Drive.
    • Many students already have the VPN configured on their computer. However, please note that a limited number of computers can be connected to the VPN at a time. Therefore, please only connect to the VPN when necessary, and then disconnect when you are finished.
    • For instructions on setting up the VPN, please visit the IT website.
  • Remote Software
    • A new website has been created to allow for off-campus use of class software. Please note that we are still continuously testing this site and actively adding more available applications. Additionally, as we work to ensure everyone’s experience is as smooth as possible, there may be occasional blips of downtime.
    • For more information about the Remote Software website, please read this article.

If you have questions, refer to the COVID-19 Support Resources or call the Service Desk during open hours. 

  • IT Hours (As of March 23)
    • Monday – Friday: 8 a.m. to 5 p.m.
    • Saturday – Closed
    • Sunday – Closed 

Health and Counseling Services

  • The normal business hours for the Health and Counseling Center will continue to be Monday-Friday, 8:30 a.m. – 4:30 p.m. For the latest updates, please visit their website.
  • New as of April 20: Health and Counseling Services has extended its services by adding a 24-hour telephone crisis intervention and immediate counseling available for all St. Lawrence students. Students can call 315-229-1914 from anywhere in the world and speak with a licensed counselor any time of day or night, 365 days a year.

Students residing in New York State (outside of the Canton area):

  • Students who are currently working with an SLU counselor may complete/continue counseling through the end of the academic year via phone or Zoom.  

  • Students not currently working with an SLU counselor may call and request consultation/brief counseling to assist during this period of adjustment/transition, and for assistance with obtaining a local counselor/therapist. Please call 315-229-5032 to schedule a tele-counseling appointment.

  • Additional New York Resources:  

    • Mental health hotline for New York State (providing free emotional support, consultation, and referral)1-844-863-9314.

    • NYC Well (New York City crisis hotline): Call 1-888-NYC-WELL or Text "WELL" to 65173.

Students residing outside of New York State:

  • Follow-up with a provider in your local area.  The Health and Counseling Center may be contacted if you need consultation/assistance in finding a local provider. Call 315-229-5392 for assistance.
  • National Resources:  

Residence Life

  • On Tuesday, May 19, Residence Life announced a Campus Move-Out plan scheduled for May 27-June 10. The move-out process was developed with the health, safety, and well-being of the campus community as a top priority and in coordination with the other three Associated Colleges. Residence Life has developed an FAQ page with more details. 
  • Students are required to complete a form to be permitted on campus, providing date preferences and other relevant information. The priority deadline for completing this form is Wednesday, May 20, at 11:59 p.m., although forms will continue to be accepted on a rolling basis after this date. 
  • To keep students, staff, and guests safe and ensure proper social distancing guidelines can be followed by all individuals on campus, the following criteria will be used to schedule move-out time slots:

    • Each move-out date will offer two times each day – a morning shift and afternoon shift.

    • Each residential building will have a limited number of students scheduled during each move out shift, based on the size of the building and number of entrances/exits.

    • Roommates, suitemates, and townhouse mates will not be scheduled during the same shift.

    • If a student is assigned to the same room in fall 2020, they will not be required to retrieve their items but will have the option to do so. 

  • Other than those returning to campus to retrieve belongings as part of the Campus Move-Out plan, all residential buildings at the University are currently closed. Only students who are approved to remain on campus are permitted in university housing. At this time, no other students, family, or guests are permitted to enter residential buildings.  
  • Only students who have petitioned and were approved by the Office of Residence Life are permitted to stay on campus beyond Saturday, May 9. 

Career Services 

  • St. Lawrence's Career Services team has created many on-demand resources for students and shared them on their Remote Assistance website
  • Staff members are available to assist you via Zoom, phone, and email Monday–Friday, 8 a.m.–4:30 p.m. 
    • Students can schedule an appointment with a staff member through Handshake, by calling (315) 229-5906, or by emailing
  • St. Lawrence’s Career Services team has partnered with Parker Dewey to offer new opportunities for Micro-Internships, which are short-term, professional, paid work experiences that can be completed remotely. Interested students are encouraged to get started by creating an account. 

Student Mail

Remote-learning students can have packages forwarded by contacting the SMC at 315-229-5710 or and indicating where they want item(s) forwarded. The SMC will respond with details on what’s needed (if anything) to cover postage.

  • The SMC will hold all other packages until students return.
  • First-class Letter Mail will automatically be sent to a student’s home address unless directed otherwise.
  • Please contact the SMC immediately if you have changed your home address recently.

Additional Details for On-Campus Students

Campus Safety and Security:

  • In the event of an emergency, please call Safety and Security at (315) 229-5555.  They will continue to be available all day, every day.

Health and Counseling Services:

If a student receives a positive confirmation of COVID-19 from a medical source (doctor, hospital, Public Health), the student should notify Erin Casey, director of health services. Erin will consult with Hagi Bradley, Vice President for Student Life, who will work to assure that the student has appropriate quarantine space and support.

The Diana B. Torrey ’82 Health and Counseling Center is open to serve students approved to remain on campus and those who live in the Canton area. Eligibility for on-site services will remain in effect only if the student remains within St. Lawrence County.

  • For students on campus who begin to experience symptoms including cough, fever (100.4), and/or difficulty breathing, call the Health & Counseling Center at (315) 229-5392. If you experience these symptoms at a time the Center is not open, please contact Safety and Security at (315) 229-5555
  • For counseling needs, telephone or video counseling will now be offered for students in residence/local Canton area, in lieu of in-person sessions. In-person sessions will still be made available, on a case-by-case basis.  For the after-hours crisis counselor, please call Campus Safety and Security at (315) 229-5555.  

Residence Life 

  • No guests are permitted on campus, even if those guests are residents of St. Lawrence County or other nearby upstate New York counties.  Students who depart campus and leave the local area will not be permitted to return to campus once they have left.
  • All students approved to stay on campus for the summer will reside in Sykes, Whitman, or Kirk Douglas Hall.  Students who need to relocate to these buildings should make arrangements to do so between the dates of May 9 – May 16. 
  • We have supplies available for students who are planning to depart campus or move to their summer housing assignment.  Packing tape and boxes are available at the Student Center Info Desk. Cleaning supplies are available at a central location in each residence hall.
  • When students depart campus, they should remember to follow these important steps:
    • Remove all personal belongings from your room and clean it before you leave.
    • Family members or any other off-campus guest traveling to campus to pick up a student will not be permitted to enter any University buildings or touch doors due to public health & safety concerns. 
      • All such individuals must wait outside by their vehicle at all times and are required to wear a mask and gloves. 
      • Students should pack their own room and bring all personal items outside of the residence hall before their ride arrives to campus.

Dining Services:

  • Dana Dining Hall Operating Hours (Take-out Only):
    • All students approved to be on campus have updated meal plans providing three meals each day.
    • Dinner:  5 p.m. – 7 p.m.
    • Lunch:  11 a.m. – 2 p.m.
    • Breakfast:  7:30 a.m. – 10 a.m.
    • Northstar Café & all satellite operations closed.

Sullivan Student Center:

  • The Sullivan Student Center remains open as a study and relaxation space for students. Student Center staff is encouraging students to practice social distancing and remain 6 feet apart.
  • Pool table and ping-pong equipment are available at the Information Desk; please wipe down cues and paddles before and after use with sanitizer wipes, which are available at the Information Desk.
  • The Information Desk is staffed from 10 a.m. – 1 p.m. for questions; game equipment is available 24/7 on the honor system. Please note building shifts to card access only after 10 p.m.

Student Mail Center:

As of March 31, the SMC is open Mondays, Wednesdays, and Fridays between 12 – 2 p.m.

To reduce/eliminate person-to-person contact in the SMC Checkout Process, use of mailbox notification cards is temporarily suspended.

  • The new SMC package pickup procedure:
    • You will still receive an email notification as before;
    • Come to SMC and ring bell for service;
    • Place your ID card face up in the blue box for scanning and tell us your mailbox number;
    • SMC Staff will retrieve your package. Please note the CDC has verified COVID-19 is not transferable on mail or packages;
    • After check out, you may take your packages.

Please note this new procedure is meant to keep everyone safe from COVID-19. If you have questions, contact the Student Mail Center,, 315-229-5710.