Lighten Up! The Amazing Power of Grace Under Pressure - C.W. Metcalf
Mastering Your Message
Tony Alessandra
Terrific Telephone Skills - Master the most important business tool of all
Roy Lantz
You Can - Build a Better You - Joel Weldon
You Can - Manage and Motivate - Joel Weldon
INTERACTIVE CDS
Dealing with Different, Diverse (and Difficult) People - Presented by Barbara Braunstein
DiverseCD - A Resource Guide for American Higher Education
Sexual Harassment Claims: What the Law Demands (CD) - A Comprehensive Guide to Investigative Protocol
It's All About RESPECT: Avoid Discrimination in Your Workplace (CD) - BLR in Microsoft PowerPoint
Preventing DISCRIMINATION in Your Workplace (CD) - BLR in Microsoft PowerPoint
VIDEOS
21 Ways to Defuse Anger and Calm People Down Video Series Volume 1 - Don't be a Victim of Other People's Heated Emotions Volume 2 - What does Mismanaged Anger Cost you?
Assertive Communication Skills for Professionals Video Series Volume 1 - What is "Assertive" Behavior? Volume 2 - Building Your Foundation Volume 3 - Your Assertiveness Toolbox Volume 4 - Putting Assertiveness to Work
Avoiding Common Discipline Mistakes
Dealing with Conflict & Confrontation Video Series Volume 1 - Causes, Kinds, and Effects of Conflict Volume 2 - Conflict Resolution Strategies - Your Options Volume 3 - Problem Solving in Action
Hiring Success - A Step-By-Step Guide (w/study guide)
Preventing and Managing Back Pain (w/guidebook to support the video)
Return to Work for Supervisors
Supervisor will learn: >> Early Return-To-Work benefits both the employer and employee >> Injury = Opportunity for alternatives and "thinking out of the box" >> Communication with the employee and the treating physician can accelerate the Return-To-Work process >> Alternatives for transitional employment during the recovery process can be simple and inexpensive >> Paying an injured employee for 70% productivity at the workplace is better than paying an employee to stay home
Self-discipline and Emotional Control Video Series Volume 1 - Take Control of Your Emotions Volume 2 - Stay Calm and Productive Under Pressure Volume 3 - Lead a More Peaceful, Happier Life Volume 4 - Achieve What You Want in Life
BOOKS
The #1 Guide to Performance Appraisals - Doing it Right!
James Neal, Jr.
360 Feedback
The Powerful New Model for Employee Assessment & Performance Improvement
Mark R. Edwards and Ann J. Ewen
360 Feedback
Strategies, Tactics, and Techniques for Developing Leaders
John E. Jones, Ph.D. and William L. Bearley, Ed.D.
175 Ways to Get More Done in Less Time! David Cottrell and Mark C. Layton
1001 Ways to Reward Employees
Rob Nelson
180 Ways to Walk the Recognition Talk ~ The "How To" Handbook for Everyone
Eric Harvey
2003 Tax & Financial Guide for College Teachers and Other College Personnel
Donald T. Williamson, LLM, CPA, American University, Technical Consultant
The ABC's of Empowered Teams - Building Block for Success
Mark Towers
Accelerating Excellence (catalog)
CornerStone Leadership Institute
The Ant & the Elephant - A parable and 5 step action plan to transform workplaceperformance
Vince Poscente
The Care and Keeping of Customers - A treasury of facts, tips, and proven techniques for keeping your customers coming back!
Roy Lantz
Coaching & Mentoring for Dummies
Marty Brounstein
Coaching for Improved Work Performance - How to Get Better Results from Your Employees
Ferdinand Fournies
The Complete Guide to Performance Appraisal
Dick Grote
The Complete Idiot's Guide to Performance Appraisals
Adele Margrave and Robert Gorden
Discovering Your Purpose
Ioy Haley
Dynamic Delegating - A Manager's Guide for Active Empowerment
Mark Towers
Emotional Intelligence at Work (2 copies)
Hendrie Weisinger, Ph.D.
Ethics 4 Everyone ~ The Handbook for Integrity-Based Business Practices
Eric Harvey and Scot Airitam
Every Writer's Quick Fix Kit - Five power-packed books you can call on in an instant when you're stuck for words
First Among Equals - How to Manager a Group of Professionals
Patrick J. McKenna and David H. Maister
First - Break All the Rules Marcus Buckingham and Curt Coffman
Getting 360-Degree Feedback Right Maury A. Peiperl - Harvard Business Review (Reprint RO101K)
Gung Ho! ~ Turn on the People of Any Organization
Kenneth Blanchard and Sheldon Bowles
High Five! ~ None of Us Is As Smart As All of Us
Kenneth Blanchard and Sheldon Knowles
How to Deal with Difficult People
Paul Friedman
I Wish You Would Just . . . (2 Part Book)
~ Honest Thoughts From MANAGERS On What Employees Can Do To Help Them Be More Successful
~ Honest Thoughts From EMPLOYEES On What Employees Can Do To Help Them Be More Successful
Todd McDonald and Kyndra Wilson
Leadership Rudolph W. Giuliani
The Leadership Challenge (2 copies)
James M. Kouzes, Barry Z. Posner
The Leadership Secrets of Santa Claus Eric Harvey, David Cottrell, Al Lucia and Mike Hourigan
Lifescripts - What to say to get what you want in life's toughest situations
Sten M. Pollan and Mark Levine
Making Your Mark - How to develop a personal marketing plan for becoming more visible and more appreciated at work
Deborah Shouse
The Manager's Coaching Handbook ~ A Practical Guide to Improving Employee Performance
David Cotrell and Mark Layton
The Managerial Mirror - Volume I Competencies, Volume II Qualities
Scott B. Parry, Ph.D.
Monday Morning Leadership ~ 8 Mentoring Sessions You Can't Afford to Miss (5 copies)
David Cotrell
Motivation in the Workplace - Practical Techniques for Motivating Workes to Peak Performance and Productivity
Barbara Fielder
NOW, Discover Your Strengths Marcus Buckingham and Donald O. Clifton, Ph.D.
Perfect Phrases for Performance Reviews - Hundreds of Phrases that Describe Your Employees' Performance
Douglas Max & Robert Bacal
The Performance Appraisal Question and Answer Book - A Survival Guide for Managers
Dick Grote
Performance Conversations An Alternative to Appraisals
Christopher D. Lee, Ph.D., SPHR
The Power of Ethical Management
Kenneth Blanchard and Norman Vincent Peale
Reinventing Yourself - 28 strategies for Coping with change
Mark Towers
The Rights and Responsibilities of the Modern University Who Assumes the Risks of College Life?
Robert D. Bickel & Peter F. Lake
There's No Such Thing as "Business Ethics"
John C. Maxwell
Stress Control
Steve Bell
The Supervisor's Guide - The Everyday Guide to Coordinating People and Tasks
Jerry Brown, Denise Dudely
Supervisor's Survival Kit - They didn't teach you these business succes skills in school!
Taking Charge - A personal guide to managing projects and priorities
Michal E. Feder
Total Quality Customer Service - How to make it your way of life
Jim Temme
Type Talk At Work - How the 16 Personality Types Determine Your Success on the Job
Otto Kroeger with Janet M. Thuesen and Hile Rutledge
Walk the Talk . . . And Get the Results You Want
Eric Harvey and Al Lucia
Whale Done! The Power of Positive Relationships
Kenneth Blanchard
Who Moved My Cheese? (10 copies)
Spencer Johnson, M.D.
A Winning Attitude - How to develop your most important Asset!
Michelle Fairfield Poley
Workplace Accommodations for Disability and Religion Burton J. Fishman, Esq. & Barbara S. Magill, Esq.
