SLU
Student Voicemail Setup
If
this is your first time
setting up a voicemail, please make use of the
tutorial established
to guide you through the
process. Your voicemail number will be emailed to students at the start of each semester and can be found with your listing on the student directory. This mail box has
been assigned to you and
it will remain available
to you as long as you remain
an active student.
This
requires a valid telephone
number to work correctly,
so if
you change rooms, you
must notify the Residential
Learning Communities
office (x5250) so that
your voicemail will
be moved to your new
telephone extension.
Your telephone may have
a choice between pulse
and touch tone dialing,
but the voicemail system
requires touch
tone settings.
To
set up your voicemail
- Lift
the receiver
- Dial x5050
- When
you hear
an automated attendant
(AA) speak, press the
star (*)
button
- Enter
your voicemail
number
(as printed on your Confidential
Verification Form)
- If
entered correctly, the
AA will ask you to enter
your voicemail password;
if you are not instructed
to put in a password,
the AA will tell you
the number you entered
and tell you it was not
valid. If the number you
entered is correct, but
the AA tells you it is
not valid, please call
the IT Helpdesk at x5770
- When
asked for the password,
enter 1
2 3 4 5 6 7.
- This
temporary password
is the key to accessing
the setup tutorial
that will walk you
step-by-step
through the process;
the
tutorial will require
you
to establish a
different
password.
- When
setup
is
complete, the AA
will
say “Goodbye” and
disconnect your call;
you will not hear
this
tutorial again.
But
you are not finished just
yet!
You
must now
program your telephone
so that unanswered calls
will find their way to
YOUR voicemail. This
process is known as Call
Forwarding.
You can forward your calls
to your voicemail both
if you are currently on
the phone or if you are
away from the phone.
To
activate the call forwarding:
- Call
forward busy:
- Lift
receiver
- Listen
for dial tone
- Press
* 2 5050
- Listen
for 3 beeps
- Hang
up
- Call
forward no answer:
- Lift
receiver
- Listen
for dial tone
- Press
* 3 5050
- Listen
for 3 beeps
- Hang
up
If
you should wish to disconnect
your voicemail from
your telephone (i.e. suspend
call forwarding on your
line), you would need
to cancel your settings
as follows:
- Cancel
Call Forward Busy:
- Lift
receiver
- Listen
for dial tone
- Press
# 2
- Listen
for 3 beeps
- Hang
up
- Cancel
call forward no answer:
- Lift
receiver
- Listen
for dial tone
- Press #
3
- Listen
for 3
beeps
- Hang
up
- If
you do NOT hear the 3
beeps that confirm that
your telephone has been
successfully call forwarded,
the rapid busy tone you
will hear is indicating
that your telephone has
already been forwarded.
In that event, you should
test your forwarding
either by calling your
extension from another
phone, or by asking the
IT Helpdesk (x5770) to
assist you.
How
to check your messages:
Lift
the receiver on your telephone;
if you hear regular dial
tone, no new messages have
been received. If you hear
a broken dial tone, a new
message has been received
for either you or a roommate.
This broken dial tone will
remain on the line until
new messages are retrieved,
but will have no impact
on the ability to place
or receive calls. To check
your voicemail, dial 5050.
When the AA begins to speak,
press the star (*)
key.
When
asked, enter your voicemail number. You will
be prompted to enter
the new password that you
set up during the tutorial.
The AA will announce
how many new and old messages
are in your mailbox and
will prompt you to press
the number 1 to retrieve
your messages. After a message
has been heard, you will
be prompted on the procedures
to erase or save the message
and other features available.
A
final note about passwords
Your
password is completely
confidential;
the Telecommunications
staff can
not look
it up if you forget
it. We strongly advise
that you keep
your
password
written down in a secure
place.
